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Job jobs in Patiala, Punjab

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    • Answer incoming calls promptly and professionally, addressing patient queries regarding appointments, doctor consultations, surgical procedures, and general…
    • View all Garg Eye Hospital jobs - Patiala, Punjab jobs - Call Center Representative jobs in Patiala, Punjab
    • Salary Search: Call Centre executive - Eye Hospital salaries in Patiala, Punjab
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Job Post Details

Call Centre executive - Eye Hospital - job post

Garg Eye Hospital
Patiala, Punjab
₹15,000 - ₹25,000 a month

Job details

Pay

  • ₹15,000 - ₹25,000 a month

Job type

  • Full-time

Location

Patiala, Punjab

Benefits

Pulled from the full job description

  • Provident Fund

Full job description

  • Answer incoming calls promptly and professionally, addressing patient queries regarding appointments, doctor consultations, surgical procedures, and general hospital information
  • Schedule, reschedule, and confirm patient appointments across various departments (OPD, diagnostics, surgery)
  • Make outbound calls for appointment reminders, follow-ups, post-surgery check-ins, and patient feedback collection
  • Provide accurate information about services, doctors' availability, treatment packages, and insurance/billing queries
  • Address patient concerns and complaints with empathy, escalating complex issues to the appropriate department/supervisor
  • Maintain and update patient records and call logs accurately in the hospital management system (HMS/CRM)
  • Coordinate with front-desk, medical, and billing teams to ensure smooth patient flow and information accuracy
  • Handle emergency call triage by directing urgent cases to the appropriate medical staff immediately
  • Achieve daily/monthly call handling and conversion targets (for inquiries into appointments)
  • Maintain confidentiality of patient information as per healthcare data privacy standards
  • Assist in outbound campaigns for eye check-up camps, awareness drives, or promotional health packages

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

  • Provident Fund

Education:

  • Bachelor's (Required)

Experience:

  • Technical support: 1 year (Preferred)
  • tele sales: 1 year (Preferred)
  • total work: 2 years (Required)

Language:

  • Punjabi (Required)

Work Location: In person

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