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Specialist - Stay Experience - job post

StayVista
Delhi

Location

Delhi

Full job description

Specialist - Stay Experience
Location: Delhi

About Us
StayVista is India’s largest villa hospitality brand and has redefined group getaways. Our handpicked luxury villas are present in every famous holiday destination across the country. We curate unique experiences paired with top-notch hospitality, creating unforgettable stays. Here, you will be a part of our passionate team, dedicated to crafting exceptional getaways and curating one-of-a-kind homes. We are a close-knit tribe, united by a shared love for travel and on a mission to become the most loved hospitality brand in India.

Why Work With Us?
At StayVista, you're part of a community where your ideas and growth matter. We’re a fast-growing team that values continuous improvement. With our skill upgrade programs, you’ll keep learning and evolving, just like we do. And hey, when you’re ready for a break, our villa discounts make it easy to enjoy the luxury you help create.

Your Role
As an Specialist at StayVista, you will play a key role in managing and optimising property listings across various platforms, gaining insight into revenue generation and property management. Your responsibilities include performing daily booking checks to ensure accuracy across platforms, maintaining listing hygiene by updating property descriptions, photos, and pricing, and supporting the tracking of property performance against revenue targets. Additionally, you will assist in liaising with homeowners to align with their expectations.

About You
  • Central role for the Account management function.
  • Creating and maintaining data sets.
  • Follow up with regional teams for closures and updates.
  • Creating and implementing processes centrally.
  • Sharing MIS and taking updates from regional teams.
  • Strategizing new initiatives for Retention.
  • Homeowner engagement and Retention, statement and settlement at monthly level.
  • Training the team on new initiatives.
  • 4-5 years of experience in a similar role.
  • Bachelor's/ Master's degree in hospitality studies or related field.
  • This position includes tasks supporting Owner and Guest Management, as determined by organizational needs

Bonus Points - These are non-essential, but a bonus if you have them!
  • Experience in project coordination or on-ground operations in the hospitality or real estate sector.
  • Working knowledge of procurement processes and vendor management systems.

Key Metrics: What you will drive and achieve
  • Retention
  • Churn
  • NPS

Our Core Values: Are you a CURATER?
  • Curious: Here, your curiosity fuels innovation.
  • User-Centric: You’ll anticipate the needs of all our stakeholders and exceed expectations.
  • Resourceful: You’ll creatively optimise our resources with solutions that elevate experiences in unexpected ways.
  • Aspire: Keep learning, keep growing—because we’re all about continuous improvement.
  • Trust: Trust is our foundation. You’ll work in a transparent, reliable, and fair environment.
  • Enjoy: We believe in having fun while building something extraordinary.

StayVista Spirit: Our Behavioral Competencies – How We Work Together
  • Business Acumen: You grasp the basics of our company, customers, and services, always thinking ahead in your work. You’re mindful of costs and benefits, making smart decisions while learning from risks and mistakes.
  • Change Management: You’re open to change, adjusting quickly to new information or challenges. Always eager to learn, you find creative ways to improve your work and seek feedback for growth.
  • Leadership: You set clear goals, guide your team with energy, and take full responsibility for the work, ensuring others respect your leadership through action.
  • Customer Centricity: You understand both internal and external customer needs and take ownership in addressing any service issues. You maintain clear communication and handle customer interactions with patience and respect.
  • Teamwork: You collaborate well with others, respecting diverse opinions and always contributing positively to the team. You keep lines of communication open and share your thoughts without judgment.
  • Result Orientation: You take responsibility for completing tasks and proactively tackle challenges to exceed expectations. You’re quick to spot issues and address them efficiently, making decisive decisions with resourcefulness.
  • Planning and Organizing: You handle multiple priorities well, staying organized and focused. You ensure your work is thorough, accurate, and aligned with set processes to meet goals effectively.
  • Communication: You communicate your ideas clearly, encourage dialogue, and ensure timely responses to your team, clients, and manager. You assert your views confidently and use multiple channels to share information effectively.

StayVista is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decisions based on race, colour, religion, caste, creed, nationality, age, sex, including pregnancy, childbirth, or related medical conditions, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected under applicable laws.
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