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Job Summary

The Operations Executive is responsible for managing payment processing, collections, and account reconciliations while ensuring accuracy, compliance, and timely resolution of customer and internal queries. The role requires close coordination with finance, sales, and customer service teams to maintain smooth operational processes.

Job Description: Operations Executive/Manager (Short-Term Personal Loans and Disbursement)

Company type: NBFC (Non-Banking Financial Company)
Department: Loan Operations
Location: Mumbai , Chembur
Reports to: Head of Operations / Operations Manager
Employment type: Full-time

Role Summary

We are looking for an Operations professional to manage the post-approval lifecycle of short-term personal loans, from document verification to loan disbursement. The role ensures loans are disbursed accurately, on time, and in line with RBI guidelines and company credit policy.

Key Responsibilities

Pre-disbursement operations

• Verify KYC and application documents (Aadhaar, PAN, bank statements, income proof) for completeness and authenticity.
• Check that sanctioned loans match credit approval terms (amount, tenure, interest rate, fees).
• Coordinate with the Credit and Sales teams to resolve discrepancies or pending documents.

Loan disbursement

• Process approved loans for disbursement through the LMS/LOS and payment gateway or bank portal.
• Verify beneficiary bank details (penny drop or account validation) before releasing funds.
• Make sure disbursements are completed within the defined TAT.
• Handle failed, returned or rejected transactions and re-initiate after correction.

Reconciliation and MIS

• Reconcile daily disbursements with bank statements and the LMS.
• Prepare daily, weekly and monthly MIS reports on disbursement volumes, TAT, rejections and pending cases.
• Flag operational errors, delays and exceptions to management.

Compliance and risk

• Follow RBI guidelines, the Fair Practices Code, KYC/AML norms and internal SOPs.
• Maintain audit-ready records and support internal and external audits.
• Help identify and escalate suspicious or fraudulent applications.
• Support customer grievance handling related to disbursement.

Required Qualifications

• Graduate in Commerce, Finance, Business Administration or a related field (MBA/PGDM preferred for the Manager level).
• 1–3 years of experience in NBFC/lending operations (Executive level) or 4–7 years (Manager level).
• Hands-on experience with personal loan disbursement, preferably in short-term, payday or instant loans.

Skills and Competencies

• Working knowledge of LOS/LMS platforms, payment gateways and e-NACH/e-mandate processes.
• Understanding of the personal loan lifecycle, KYC norms and RBI regulations for NBFCs.
• Strong MS Excel skills (VLOOKUP, pivot tables) and reporting ability.
• High attention to detail and accuracy in handling financial transactions.
• Ability to work under tight TATs and in high-volume environments.
• Good communication and cross-team coordination skills.

Location: Only candidates living in Chembur, Mankhurd, Deonar, Govandi, Kurla, and Ghatkopar need to apply.

Employment Type: Full-Time, In-Person

Pay : As per industry standards

Email-id: hr@urjape.com

Contact Number: 9820741562

Pay: ₹25,000.00 - ₹40,000.00 per month

Work Location: In person