Legal jobs in Pune, Maharashtra

Key Responsibilities:

• Manage end-to-end client relationships for legal products and services.
• Act as the primary point of contact for clients for queries, escalations, and ongoing support related to the platform.
• Assist users in understanding and effectively utilizing Lawttorney tools and features.
• Handle customer queries through multiple communication channels, including calls,
• WhatsApp, email, and others.
• Conduct regular follow-ups with existing clients to ensure satisfaction and continued
• engagement.
• Provide prompt and effective resolution to client issues with a customer-centric approach.
• Collaborate with internal teams to address technical or product-related concerns.

Requirements:

• Basic understanding of legal technology and AI-based legal tools.
• Strong communication and interpersonal skills.
• Customer-centric mindset with excellent problem-solving abilities.
• Ability to manage multiple client interactions and prioritize effectively.
• Proficiency in handling digital communication tools and platforms

Preferred Qualifications:

• Prior experience in customer support, preferably in legal tech or SaaS environments.
• Familiarity with CRM tools and client management systems.Key Competencies:
• Client Relationship Management
• Communication Skills
• Problem Solving
• Attention to Detail
• Adaptability and Responsiveness

Pay: ₹25,000.00 - ₹50,000.00 per month

Benefits:

• Flexible schedule
• Paid sick time
• Provident Fund

Work Location: In person