We use cookies to personalize content and ads, analyze traffic and improve our services. We also use essential cookies to inform employers of clicks to their jobs. You acknowledge that your use of Indeed is subject to our updated Privacy Policy, Cookie Policy, and Terms, which we encourage you to review.
Mainframe Production Support jobs
Sort by: relevance - date
- Qruize TechnologiesRemote
- We are looking for a Production Support Engineer (based in India, remote) to join our customer-facing team supporting our flagship platforms Ledger and Payments…
- View all Qruize Technologies jobs - Remote jobs - Production Engineer jobs in Remote
- Salary Search: Production Support Engineer salaries in Remote
- See popular questions & answers about Qruize Technologies
- KyndrylKarnataka
- Knowledge of design techniques, tools, and principals involved in production of precision technical plans, blueprints, drawings, and models.
- NTT LtdBengaluru, Karnataka
- 2 to 6 years of experience in RPA, application, or production support.
- This ensures we can provide timely and effective support tailored to each client’s needs.
- CapgeminiHyderabad, PSD
- Proven expertise in mainframe modernization using microservices architecture.
- Work within Agile delivery models and support DevOps practices including CI/CD and…
- View all Capgemini jobs - Hyderabad jobs - Developer jobs in Hyderabad
- Salary Search: Mainframe Developer With CICS salaries in Hyderabad
- See popular questions & answers about Capgemini
- Infosys LimitedTelangana
- Support production releases and scheduled maintenance activities.
- Monitor critical production applications and ensure SLA adherence.
- NagarroRemoteCompany Description We're Nagarro. We are a digital product engineering company that is scaling in a big way! We build products, services, and experiences…
- View all Nagarro jobs - Remote jobs - Staff Engineer jobs in Remote
- Salary Search: Associate Staff Engineer, Mainframe salaries in Remote
- See popular questions & answers about Nagarro
View similar jobs with this employerLuxoftHyderabad, Telangana- Overall 3 to 6 years of experience in Banking application L1 production support.
- Resolve production incidents in a smooth and timely manner with minimal impact…
- DeloitteBengaluru, Karnataka
- You'll work alongside talented professionals reimagining and re-engineering operations and processes that could be critical to businesses.
- Infosys LimitedTelangana
- Experience supporting IBM z OS mainframe environments.
- Experience supporting large scale enterprise mainframe environments.
- Infosys LimitedTelangana
- Experience supporting IBM z OS mainframe environments.
- Experience supporting large scale enterprise mainframe environments.
- Infosys LimitedBengaluru, Karnataka
- Experience in application development maintenance and support.
- Troubleshoot production issues and perform root cause analysis.
- Experience with IMS DB DC.
- Deutsche BankMaharashtra
- You will be accountable to drive a culture of proactive continual improvement into the Production environment through application, user request support,…
- Infosys LimitedTelangana
- Experience supporting IBM z OS mainframe environments.
- Candidates will work within a 24x7 operational model and collaborate with application infrastructure and…
- Two95 International Inc.India
- ✅ Deep expertise in z/OS internals.
- ✅ USS/OMVS & USS Security.
- ✅ Experience with z/OS & ISV software installations.
- View all Two95 International Inc. jobs - India jobs
- Salary Search: Mainframe z/OS Expert | Remote | Contract salaries
- See popular questions & answers about Two95 International Inc.
- ChubbBengaluru, Karnataka
- Strong mainframe application support expertise with deep technical knowledge.
- Lead billing production support by monitoring task performance, coaching team…
- View all Chubb jobs - Bengaluru, Karnataka jobs - Technical Lead jobs in Bengaluru, Karnataka
- Salary Search: Mainframe Technical Lead salaries in Bengaluru, Karnataka
- See popular questions & answers about Chubb
- KyndrylKarnataka
- Utilize break-glass procedures for emergency production support access when required.
- Provide support for PDX deployments and related activities.
- View all Kyndryl jobs - Bengaluru, Karnataka jobs - Console Operator jobs in Bengaluru, Karnataka
- Salary Search: Mainframe Batch & Console Operator salaries
- See popular questions & answers about Kyndryl
Production Support Engineer
Job details
Pay information not provided
Full-time
Night shift, Day shift
Remote
Full job description
JOB DESCRIPTION
We are looking for a Production Support Engineer (based in India, remote) to join our customer-facing team supporting our flagship platforms Ledger and Payments deployed at banks and financial institutions across North America. The role is the first line of technical response for customer-reported issues across these mission-critical products, where transaction-level SLAs are tight and the technical bar is high.
- Act as first- and second-line responder to customer tickets across Ledger and Payments
- Triage incoming issues, reproduce defects, and work with engineering on root-cause analysis.
- Monitor payment flows (FedNow, TCH RTP, Visa B2B Connect, stablecoin rails) and ledger transaction health
- Investigate using application logs, API traces, database queries, and message-queue inspection
- Maintain and improve runbooks, knowledge-base articles, and customer-facing documentation
- Support customer onboarding, UAT, and certification cycles alongside the implementation team
- Drive timely communication with customers status updates, RCA reports, and post-incident reviews
- Operate as part of the night-shift coverage window aligned to US business hours
QUALIFICATIONS & SKILLS
- 2–4 years of experience in Production Support, Application Support, or Technical Support within SaaS, FinTech, Banking, or Financial Services.
- Comfortable reading API logs, REST / JSON payloads, and basic SQL for investigation
- Working knowledge of payments concepts — ACH, RTP, wire transfers, reconciliation
- Strong written and verbal communication — most customer interaction is via ticket and email
- Familiarity with ticketing tools (Jira, ServiceNow, Zendesk, or equivalent)
- Linux fundamentals and basic shell / scripting comfort
- Comfortable working night shift aligned to US business hours (approximately 6:30 PM – 3:30 AM IST) on a permanent basis this role does not rotate to day shifts
- Stable home setup with reliable internet and a quiet workspace suitable for a remote night-shift role
Job Category: Engineer Production Support
Job Type: Full Time Remote
Job Location: India(Remote)
Let Employers Find YouUpload Your Resume