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Job Post Details

Contact Centre Manager - job post

GM infotech
Vikhroli, Mumbai, Maharashtra
₹65,000 - ₹80,000 a month

Job details

Pay

  • ₹65,000 - ₹80,000 a month

Job type

  • Full-time

Location

Vikhroli, Mumbai, Maharashtra

Benefits

Pulled from the full job description

  • Paid sick time
  • Provident Fund

Full job description

We are looking for an experienced Contact Centre Manager to lead and manage a high-performing customer service team. The role involves overseeing daily operations, ensuring timely resolution of investor/customer queries, monitoring team performance, and driving process improvements. The ideal candidate should have strong leadership skills, experience in MIS reporting, knowledge of SEBI regulations, and a good understanding of the securities market/RTA industry. NISM IIA certification and 5–7 years of relevant experience are required.

Pay: ₹65,000.00 - ₹80,000.00 per month

Benefits:

  • Paid sick time
  • Provident Fund

Work Location: In person

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