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Manager jobs in Erode, Tamil Nadu

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    • The Service General Manager is responsible for leading and managing the complete after-sales service operations of the dealership/service center.
    • View all PRESSANA KIA jobs - Erode, Tamil Nadu jobs - General Manager jobs in Erode, Tamil Nadu
    • Salary Search: GENERAL MANAGER - SERVICE ( AUTOMOBILE) salaries in Erode, Tamil Nadu
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    • Assistant General Manager – Project Implementation & Plant Maintenance.
    • Plan and execute preventive and corrective maintenance programs.
    • The Sales General Manager is responsible for leading and managing the overall vehicle sales operations of the dealership.
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    • Job Types: Full-time, Permanent.
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Job Post Details

GENERAL MANAGER - SERVICE ( AUTOMOBILE) - job post

PRESSANA KIA
2.0 out of 5 stars
Erode, Tamil Nadu
₹80,000 - ₹1,20,000 a month

Job details

Pay

  • ₹80,000 - ₹1,20,000 a month

Job type

  • Permanent
  • Full-time

Location

Erode, Tamil Nadu

Benefits

Pulled from the full job description

  • Provident Fund

Full job description

The Service General Manager is responsible for leading and managing the complete after-sales service operations of the dealership/service center. The role focuses on achieving service revenue targets, ensuring high customer satisfaction, improving workshop productivity, managing manpower, and maintaining manufacturer standards.

Key Responsibilities Service Operations Management

  • Oversee day-to-day workshop and service center operations.
  • Ensure smooth functioning of service advisors, technicians, body shop, and spare parts coordination.
  • Monitor workshop efficiency, productivity, and quality standards.
  • Ensure timely delivery of vehicles and effective job allocation.

Customer Satisfaction

  • Maintain high levels of customer satisfaction and retention.
  • Handle major customer complaints and ensure quick resolution.
  • Monitor customer feedback, CSI/NPS scores, and implement improvement actions.
  • Ensure excellent customer experience throughout the service process.

Revenue & Business Development

  • Achieve monthly and annual service revenue targets.
  • Increase labor sales, spare parts sales, AMC, extended warranty, and value-added services.
  • Develop strategies to improve workshop loading and customer retention.
  • Monitor profitability and control operational expenses.

Team Management

  • Lead, motivate, and train service team members.
  • Conduct performance reviews and identify training needs.
  • Maintain discipline, teamwork, and employee engagement.
  • Recruit skilled manpower as per operational requirements.

Quality & Compliance

  • Ensure compliance with manufacturer standards and dealership policies.
  • Monitor quality of repairs and implementation of standard operating procedures.
  • Ensure workplace safety and proper usage of tools and equipment.
  • Maintain audit readiness and process compliance.

Reporting & MIS

  • Prepare and review daily, weekly, and monthly MIS reports.
  • Analyze KPIs such as productivity, efficiency, repeat repairs, and customer retention.
  • Coordinate with management and OEM representatives for performance reviews.

Required Qualifications

  • Bachelor’s Degree / Diploma in Mechanical or Automobile Engineering.
  • MBA preferred.

Experience

  • 10+ years of experience in automobile service operations.
  • Minimum 3–5 years in managerial leadership role in automobile dealership/service industry.

Pay: ₹80,000.00 - ₹120,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person

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