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Medical Billing jobs in Mumbai, Maharashtra

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Job Post Details

Billing Team Leader - Contract to Invoice
Lloyd's Register Group
·
3.7
Mumbai, Maharashtra
Full-time
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Job details

Pay information not provided
Full-time
Mumbai, Maharashtra

Full job description

Senior Business Support Specialist
Lloyd’s Register
Location: Navi Mumbai
Model of Work: Office presence required 5 days per week for the first 12 months. (Post the first year, hybrid model 2 days per week to be confirmed)

What we’re looking for
We are looking for a Team Leader to manage a small team of Contract to Invoice specialists supporting our Marine business. You will be responsible for ensuring the effective processing of in-service contract set-ups, service order set-ups and service order closure requests within agreed turnaround times and quality SLA/KPIs.

What we offer you
The opportunity to work for an organization that has a well-defined sense of purpose, is values driven and helps colleagues to develop professionally and personally through our range of people development programmes
A full-time role.

The role
  • Manage a small team of Contract to Invoice specialists, ensuring activities are completed within agreed turnaround times and quality SLA/KPIs.
  • Ensure the team sets up, amends and maintains In-Service contracts in ByD.
  • Ensure specialists process Credit Notes in accordance with client contracts, regulations and requests, carrying out approvals where necessary.
  • Ensure invoicing is processed in accordance with client contracts and country requirements.
  • Ensure pre-billing queries are accurately categorised, kept up to date, monitored and resolved in a timely manner, reducing backlogs where required.
  • Perform root cause analysis on recurring pre-billing queries to identify systemic issues causing more queries.
  • Ensure alignment across countries by identifying and highlighting inconsistencies in processes or the application of standards.
  • Maintain documentation relating to non-standard or country-specific billing processes where deviations from global standards exist.
  • Maintain Country Billing Bibles to support consistent and accurate processes.
  • Suggest improvements and work with the Global Process Owner on new process implementations.
  • Perform housekeeping tasks in ByD to ensure the system and associated information are maintained appropriately.
  • Maintain client data as necessary.
  • Build positive working relationships across departments, including Commercial, Service Delivery, In-Service Finance, FSD, Product Pricing and Management.
  • Manage stakeholder escalations through to final resolution, ensuring root causes are analysed and appropriate actions are taken to mitigate recurrence.
  • Undertake other relevant tasks as requested by the Global Contract to Invoice Manager.

What you bring
  • Bachelor’s degree or equivalent qualification in Business Administration, Finance, Commerce or a related discipline.
  • Previous team leader experience in contract administration, billing, service delivery, order management or operational support, including experience leading or supervising a team.
  • Solid knowledge of contract-to-invoice processes, including billing, credit notes, service orders and contract management.
  • Well-developed analytical and problem-solving skills, with the ability to identify root causes and produce effective solutions.
  • Ability to manage priorities, deliver against SLAs/KPIs and support team performance.
  • Previous experience of identifying and supporting process improvement within a team, delivering measurable gains in accuracy, efficiency or turnaround time
  • Ability to lead, motivate, coach, and develop a productive team.
You are someone who
  • Is keen to take accountability and ownership for delivering customer needs
  • Is able to manage tasks and prioritize them toward meeting goals
  • Is effective at solving problems and making timely decisions
  • Is motivated and willing to take initiatives
  • Communicates in a structured way and has ability to present technical ideas in user-friendly language
  • Responds positively to learning opportunities and is comfortable stepping out of own comfort zone
  • Display a team spirit, particularly in a multicultural environment and ability to work both with minimal supervision and as part of a team with colleagues in person and around the world.
  • Be willing to adjust, and prepared to take on new responsibilities
  • Have the motivation for results, solution focused thinking and you are keen to take accountability and ownership for delivering customer needs.
  • Demonstrate initiative and willingness to take action adjusting your approach when necessary.
  • Solid collaboration skills to work with teams across the organisation, with cross-functional teams as well as internal teams of departments
#LI-KC1 #LI-Hybrid

  • Location Mumbai, India
  • Date posted 1 October 2026
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