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    • The training program is designed to familiarize individuals with medical terminology, data privacy regulations such as HIPAA, and the processes involved in…
    • View all EVENTITY GLOBAL SOLUTION PVT LTD jobs - Matigara, West Bengal jobs - Call Center Representative jobs in Matigara, West Bengal
    • Salary Search: Call Centre Executive salaries in Matigara, West Bengal
    • Communicate professionally with US-based clients and stakeholders over voice calls.
    • Handle inbound and outbound calls while maintaining high-quality…
    • Role:* Patient Engagement (Call Centre Agents).
    • Job Summary:* This role focuses on appointment management, patient communication, etc.
    • Handle inbound and outbound calls professionally.
    • Respond to customer inquiries regarding VIBES services and treatments.
    • Performing medical examinations and diagnosis.
    • Supervising patients visiting the hospital to seek treatment as in-patients and out-patients and ensuring a…
  • View similar jobs with this employer
    • Report daily call volume, missed calls, conversion ratios, and feedback summaries to the Front Office Manager.
    • C. Feedback & Patient Relationship Management*.
    • Time Management: Ability to manage time effectively and prioritize calls.
    • Computer Proficiency: Familiarity with call center software and CRM systems.
  • View similar jobs with this employer
    • Working Days:* 5 Days a Week.
    • Follow up with US insurance companies regarding outstanding claims.
    • Review and resolve denied or rejected claims.
    • Facilitate smooth communication within the hospital by handling general enquiries.
    • Guide patients, visitors, and relatives with accurate and helpful information…
    • Handle health care related inquiries from corporate employees.
    • Explain MediBuddy app features and healthcare benefits clearly.
    • Knowledge or some experience in a call centre or customer service environment.
    • Should be able to answer incoming customer calls and take appropriate action for…
    • Score calls using established quality frameworks and evaluation forms.
    • Monitor and evaluate inbound customer service calls, chats, and emails.
    • Engage with potential learners through calls, video sessions, and in-centre meetings to understand their career goals and recommend suitable programs.
    • Ability to multitask and handle high call volumes.
    • Achieve daily/monthly call targets as set by the department.
    • Pleasant and confident phone etiquette.
    • Pre-Employment Medical Health check-up (Pre Medical Check-up is done by the employee before joining the organization).
    • Salary Range (Min-Max) : 18 to 20 K.

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Job Post Details

Call Centre Executive - job post

EVENTITY GLOBAL SOLUTION PVT LTD
Matigara, West Bengal
₹15,000 - ₹25,000 a month

Job details

Pay

  • ₹15,000 - ₹25,000 a month

Job type

  • Full-time

Location

Matigara, West Bengal

Benefits

Pulled from the full job description

  • Health insurance
  • Paid sick time
  • Provident Fund

Full job description

For those new to the field, extensive paid training is provided to ensure that professionals are well-equipped to handle the responsibilities of the job. The training program is designed to familiarize individuals with medical terminology, data privacy regulations such as HIPAA, and the processes involved in navigating healthcare systems efficiently. This comprehensive preparation ensures that even those without prior experience can excel in this role.

Working in medical record retrieval offers a unique opportunity to contribute to both the legal and healthcare sectors. It is a position that demands precision, professionalism, and a strong sense of responsibility. By supporting law firms and healthcare providers, professionals in this field play an integral part in ensuring seamless operations and positive outcomes for clients and patients alike.

This career path is ideal for individuals who value structured processes, enjoy problem-solving, and are committed to maintaining high ethical standards. With the right training and dedication, medical record retrieval can be a fulfilling and rewarding professional journey.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time
  • Provident Fund

Work Location: In person

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