Medical Call Centre jobs

Company: Clove Dental

Location: Malviya Nagar, Delhi

Department: CAD – Dental Healthline Centre

Role: Patient Engagement (Call Centre Agents)

Job Summary: This role focuses on appointment management, patient communication, etc.

Key Responsibilities:

• Act as the primary liaison between patients and doctors to ensure clear and timely communication.
• Manage appointment booking, rescheduling, and cancellations across all channels including phone, and digital platform).
• Guide patients through their treatment journey, including pre-visit instructions and follow-ups.
• Address patient queries, concerns, and feedback with empathy and professionalism.
• Coordinate with clinic staff and doctors to ensure smooth patient flow within the clinic.
• Maintain accurate patient records and appointment data.
• Uphold Clove Dental’s service quality, patient confidentiality, and compliance standards.

Desired Skills - Qualifications:

• Fresher with excellent communication skills or any graduate.
• Strong interpersonal and communication skills with a patient-first mindset.
• Ability to handle multiple appointments.
• Calm, empathetic, and professional approach in high-pressure situations.

Regards,
Sakshi Gupta
Senior Human Resource
Star Dental Centre Pvt. Ltd.
Eldeco Centre, Malviya Nagar | Delhi
M +91- 9205644356

Pay: ₹21,000.00 - ₹28,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Provident Fund

Work Location: In person