We are seeking a Director, Medical Information to support the delivery and continued evolution of our Medical Information services. This role will be responsible for providing strategic oversight of sponsor accounts, ensuring high-quality and compliant MI operations, and contributing to process excellence and functional growth within a growing organisation.

The position offers the opportunity to work closely with leadership, cross-functional teams, and clients, while helping shape scalable and efficient ways of working across the MI function.

Why this matters for you

This role is ideal for someone looking to take on broad operational responsibility and contribute beyond day-to- day delivery.

In this role, you will:

Provide strategic oversight of sponsor accounts with end-to-end accountability for Medical Information activities
Drive team growth, capability development, and operational excellence
Lead process improvements, SOP development, and technology-enabled solutions
Partner with internal stakeholders during program planning and business discussions
Apply your Pharmacovigilance (PV) experience to support effective collaboration across MI and PV activities

What you will own

Service delivery and client ownership

Lead end-to-end MI delivery for assigned sponsor clients, ensuring adherence to contractual SLAs, applicable regulations, and global guidance
Act as the primary point of accountability for quality, timelines, and compliance across your portfolio
Handle and oversee medical enquiries from HCPs, patients, consumers, and other stakeholders across phone, email, and other channels, including non-IST coverage where required
Own quality control of MI responses, escalations, and adverse event and product complaint handoffs to PV and Quality

Function building and team leadership

Lead and mentor a growing MI team, with a clear mandate to scale and shape the function
Recruit, onboard, coach, and develop MI Associates and Specialists
Identify skill gaps, design training plans, and elevate the technical and scientific capability of the team
Oversee workload distribution and proactively escalate risks before they impact quality or delivery

Content, systems, and continuous improvement

Author and review SOPs, work instructions, and controlled documents for the MI function
Lead development and lifecycle management of Standard Response Documents, FAQs, and global content libraries
Oversee MI project setup, database configuration, validation, and onboarding for new client engagements
Contribute to how we use technology, automation, and AI to make MI delivery faster and better, without compromising scientific rigour

Compliance, audits, and stakeholder engagement

Represent the MI function during sponsor audits, regulatory inspections, and internal quality reviews
Maintain a strong compliance posture across documentation, training, and CAPA
Partner with PV, Quality, Regulatory, and Commercial teams internally, and with sponsor Medical Affairs counterparts externally

What we are looking for

Experience

15+ years in life sciences, with demonstrable depth in Medical Information, Pharmacovigilance, or a combination of both
Prior MI management or MI team-lead exposure in a CRO, pharma, or biotech setting
Track record of managing client relationships, SLAs, and audit readiness, ideally across multiple sponsors or therapy areas
Experience handling medical enquiries across global markets and time zones

Skills and qualifications

Life sciences or pharmacy degree; PharmD, MPharm, or equivalent advanced qualification preferred
Strong working knowledge of MI and PV regulations, ICH guidelines, and global pharmacovigilance frameworks
Comfortable authoring SOPs and controlled documentation
Hands-on familiarity with MI databases and content management systems

How you operate

You take ownership and do not wait to be told what to escalate
You hold a quality bar without becoming a bottleneck
You can coach a junior associate one hour and brief a sponsor lead the next
You are curious about where the function is going, not just how it runs today

What we offer

A clear and visible leadership career path, with continued growth opportunities as the function expands
Direct exposure to leadership, clients, and the commercial side of the business
The opportunity to build and shape a team rather than simply maintain one
Competitive compensation, with structured performance reviews and growth planning
Flexibility on working arrangements where the role permits