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Job Post Details

Medical Records & ROI Specialist
Eclat Health Solutions
·
3.3
Mumbai, Maharashtra
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Job details

Pay information not provided
Mumbai, Maharashtra

Full job description

Document Management
  • Receive, review, and process incoming medical documents.
  • Index and upload documents into the Electronic Health Record (EHR) system.
  • Verify patient identifiers and document accuracy before indexing.
  • Classify documents into appropriate document types.
  • Ensure completeness and quality of scanned documents.
  • Perform quality audits on scanned and indexed records.
  • Resolve document mismatches and duplicate records.
  • Maintain document retention and archival procedures.
  • Support document retrieval requests from internal stakeholders.
Release of Information (ROI)
  • Process medical record requests from patients, physicians, attorneys, insurance companies, and government agencies.
  • Verify authorization forms for completeness and HIPAA compliance.
  • Validate requester identity and legal authority.
  • Determine appropriate records for release based on authorization.
  • Redact protected information when required.
  • Release records within regulatory turnaround times.
  • Document all disclosures in accordance with HIPAA accounting requirements.
  • Maintain confidentiality of Protected Health Information (PHI).
  • Handle subpoenas, court orders, and legal requests according to organizational policies.
  • Communicate with requestors regarding incomplete or invalid authorizations.
Compliance & Quality
  • Ensure compliance with HIPAA, HITECH, CMS, Joint Commission, and organizational policies.
  • Maintain confidentiality of patient information at all times.
  • Participate in internal quality audits.
  • Identify process improvement opportunities.
  • Report privacy or security incidents immediately.
Customer Service
  • Respond professionally to inquiries regarding medical record requests.
  • Provide status updates to requestors.
  • Coordinate with physicians, clinics, and HIM staff to resolve documentation issues.
Required Qualifications
Experience
  • 1–3 years of experience in:
    • Health Information Management (HIM)
    • Medical Records
    • Document Management
    • Release of Information (ROI)
    • Healthcare BPO (preferred)
Required Skills
  • Knowledge of medical terminology
  • Understanding of HIPAA Privacy Rule
  • Knowledge of Release of Information regulations
  • Familiarity with Electronic Health Records (Epic, Cerner, Meditech, Allscripts, eClinicalWorks, etc.)
  • Strong attention to detail
  • Excellent written and verbal communication
  • Time management skills
  • Ability to prioritize multiple requests
  • Strong analytical and problem-solving skills
  • Customer service orientation
  • Typing and data entry proficiency
  • Microsoft Office (Word, Excel, Outlook)

Contact: HR- +91 9063604458, 6305676906
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