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    • We are looking for an experienced and patient-focused Patient Counsellor / Financial Counsellor to join our reputed Ophthalmology Centre in New Delhi.
    • View all AK Institute of Ophthalmology (AKIO) jobs - Delhi, Delhi jobs - Counselor jobs in Delhi, Delhi
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Job Post Details

Patient Counsellor
AK Institute of Ophthalmology (AKIO)
Delhi, Delhi
₹35,000 - ₹45,000 a month
Permanent, Fresher, Full-time
Apply now

Job details

₹35,000 - ₹45,000 a month
Health insurance, Provident Fund
Permanent, Fresher, Full-time
Delhi, Delhi

Full job description

Company: AK Institute of Ophthalmology (AKIO)
Location: Green Park, New Delhi
Job Type: Full-Time
Experience: 1–5 years
Industry: Healthcare / Hospital

About the Role

We are looking for an experienced and patient-focused Patient Counsellor / Financial Counsellor to join our reputed Ophthalmology Centre in New Delhi.

The ideal candidate should have previous experience in a hospital, preferably as a Financial Counsellor, Patient Counsellor, or Insurance/TPA Counsellor, with excellent communication and patient-handling skills.

Key Responsibilities

  • Counsel patients and attendants regarding recommended treatments and surgical procedures.
  • Prepare and explain surgery estimates, packages, and treatment costs to patients.
  • Clearly explain different surgery packages and payment-related information.
  • Assist patients with TPA/insurance documentation and formalities.
  • Coordinate with doctors and patients regarding treatment plans and procedures.
  • Handle patient queries proactively and provide accurate information.
  • Follow up with patients regarding treatment decisions and scheduled procedures.
  • Coordinate with internal departments to ensure a smooth patient experience.
  • Maintain proper records and update patient-related information in the system.
  • Build trust with patients and attendants through professional and empathetic communication.

Candidate Requirements

  • Minimum 1 year of relevant hospital experience preferred.
  • Proven experience as a Patient Counsellor / Financial Counsellor in a reputed hospital.
  • Experience in surgery counselling, estimates, packages, TPA/insurance, or patient billing will be an advantage.
  • Excellent verbal and written communication skills.
  • Good computer knowledge and basic MS Office skills.
  • Strong convincing, counselling, and interpersonal skills.
  • Ability to handle patients and attendants professionally and patiently.
  • Should be confident, presentable, and proactive.
  • Immediate joiners will be preferred.
  • Candidates must be willing to relocate to New Delhi before joining, if required.

What We Offer

  • Opportunity to work with a reputed Ophthalmology Centre.
  • Professional and supportive work environment.
  • Growth and learning opportunities.
  • Competitive salary based on experience and skills.

Interested candidates can apply with their updated CV.

Location : A.K institute of Ophthalmology, Safdurjung enclave.

Contact: 7657800547

Contact Person- Seema

E-mail:- akiotalent@gmail.com

Job Type: Full-time

Benefits:

  • Provident Fund

Education:

  • Bachelor's (Preferred)

Experience: 1-5 years of experience required

Work Location: In person

Job Types: Full-time, Permanent, Fresher

Pay: ₹35,000.00 - ₹45,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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