Medical Service Engineer jobs

Technical Service & Support

• Installation, commissioning, troubleshooting, and repair of laboratory equipment, including:
• Biosafety Cabinets (BSC)
• Laminar Air Flow (LAF) Units
• Hot Air Ovens
• Incubators
• Centrifuges
• Deep Freezers
• Refrigerators
• Other laboratory analytical and support equipment
• Perform preventive and breakdown maintenance activities at customer sites.
• Diagnose equipment faults and provide timely resolutions.
• Ensure proper functioning and performance of installed equipment.

Documentation & Compliance

• Prepare and maintain service reports, installation reports, maintenance records, and calibration documents.
• Ensure timely completion of customer documentation and service records.
• Maintain accurate records of spare parts, service calls, and customer interactions.
• Support documentation requirements related to laboratory compliance and quality standards.

BSL Laboratory Knowledge

• Possess working knowledge of Biosafety Level (BSL) laboratories.
• Understand installation and maintenance requirements of equipment used in BSL facilities.
• Follow biosafety protocols and safety guidelines during service activities.

AMC/CMC Business Development

• Promote and generate Annual Maintenance Contract (AMC) and Comprehensive Maintenance Contract (CMC) business.
• Coordinate with customers for contract renewals and service support.
• Identify opportunities for spare parts sales and service business expansion.
• Support sales and service teams in achieving AMC/CMC targets.

Customer Relationship Management

• Provide prompt and professional customer support.
• Maintain strong customer relationships and ensure high customer satisfaction.
• Conduct equipment demonstrations and basic user training when required.

Desired Candidate Profile

• Diploma/B.Tech/B.E. in Electronics, Electrical, Instrumentation, Mechanical Engineering, or related field.
• 3-8 years of experience in servicing laboratory analytical and scientific equipment.
• Strong troubleshooting and repair skills.
• Good understanding of Biosafety Cabinets, LAFs, Incubators, Centrifuges, Deep Freezers, and related laboratory equipment.
• Knowledge of BSL Lab requirements and laboratory safety practices.
• Experience in handling service documentation and compliance records.
• Knowledge of AMC/CMC business management and customer support.
• Willingness to travel across Delhi NCR and nearby regions.

Pay: ₹29,000.00 - ₹43,000.00 per month

Benefits:

• Flexible schedule
• Internet reimbursement
• Paid sick time
• Paid time off

Work Location: In person