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Medical Social Work jobs in Delhi, Delhi

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Job Post Details

Patient Experience officer
₹30,000 - ₹40,000 a month
Full-time

Job details

₹30,000 - ₹40,000 a month
Provident Fund
Full-time
Delhi, Delhi

Full job description

Job Description: PCE Outcome Monitoring Executive

Department: Patient-Centered Care (PCC)
Location: Dr. Shroff’s Charity Eye Hospital, Delhi
Reports To: Chief of PCC

Key Responsibilities:

  • Monitor patient communication practices across hospital touchpoints.
  • Conduct daily patient feedback, exit surveys, and queue communication surveys.
  • Observe staff communication and identify training gaps.
  • Collect, analyse, and maintain patient experience data.
  • Prepare daily reports, monthly MIS, and dashboards.
  • Track patient complaints, feedback, and corrective actions.
  • Support PCE competency assessments and staff refresher training.
  • Monitor patient communication standards at satellite centres.

Qualifications & Experience:

  • Graduate in Optometry, Nursing, Hospital Administration, Social Work, or Psychology.
  • 2–4 years of experience in patient care, counselling, or healthcare.
  • Good communication skills in English and Hindi.
  • Proficiency in MS Excel/Google Sheets, data analysis, and report writing.
  • Willingness to travel to satellite centres.

Can Apply -7428898837

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person

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