Nao Medical is a rapidly growing, multi-specialty, multi-site, and AI-enabled healthcare organization committed to providing high-quality, accessible, and affordable care. With over a million patients served, we operate across multiple service lines, including primary care, urgent care, occupational health, mental health, and nutrition.

Our AI-first model streamlines workflows, improves patient follow-through, and allows clinicians to focus on delivering excellent care. We are expanding nationally and scaling multiple high-impact programs to improve access and operational efficiency.

Position Overview

We are seeking an organized, empathetic, and detail-oriented Patient Care Coordinator to join our remote clinical operations team. In this pivotal role, you will serve as a primary touchpoint for our patients, managing daily scheduling, handling incoming communications, and facilitating smooth care delivery across our service lines. This role is ideal for a proactive communicator who thrives in a fast-paced environment and is passionate about delivering exceptional patient experiences. Reporting to patient care leadership, the Patient Care Coordinator will focus on front-line communication, appointment coordination, and EHR documentation. This position requires someone who is dependable, highly organized, and comfortable navigating digital telehealth platforms while upholding high standards of patient care.

Why Join Nao Medical

Hands-On Impact: Play a critical role in optimizing the patient journey and expanding access to care across our multi-specialty practice.

Execution-Focused Role: Emphasis on mastering patient intake, scheduling workflows, and seamless telehealth coordination.

Growth Exposure: Gain hands-on exposure to modern, AI-enabled healthcare management within a tech-driven clinical environment.

Supportive Environment: Receive direct guidance and mentorship from experienced clinical operations leadership in a collaborative, non-hierarchical culture.

Primary Responsibilities

Appointment & Patient Flow Coordination
- Managing, scheduling, and rescheduling patient appointments accurately across clinical schedules.
- Sending telehealth links, appointment details, reminders, and confirmations to ensure strong patient follow-through.
- Managing no-shows and processing last-minute appointment changes to maximize schedule utilization.
Patient Communication & Request Management
- Handling incoming patient calls and messages in a professional, empathetic manner.
- Processing and routing medication refill or request messages to the appropriate prescribing provider.
- Directing general patient requests to the relevant department or provider while following up on outstanding items.
- Communicating provider instructions to patients clearly and appropriately as directed by clinical staff.
Clinical Operations Support & Intake
- Assisting with patient intake, registration, and updating patient records.
- Coordinating external referrals and required follow-up appointments to maintain continuity of care.
- Documenting all patient communications accurately and thoroughly within the EMR.
- Escalating urgent, high-priority, or clinical concerns immediately to the appropriate clinical staff.

Job Requirements

Education:
- High School Diploma or equivalent required.
- Associate’s or Bachelor’s degree in Healthcare Administration, Communications, or a related field preferred.
Experience and Qualifications:
- 0 to 2 years of experience in healthcare customer service, patient coordination, or medical front-office administration.
- Strong organizational skills, sharp attention to detail, and ability to multitask in a high-volume environment.
- Basic proficiency in Google Workspace and comfort navigating EHR systems, telehealth platforms, or cloud-based tools.
- Clear, professional, and compassionate written and verbal English communication skills.
Schedule Requirements:
- Ability to work Eastern Time (ET) hours, 8:00 AM to 5:00 PM, Monday through Friday, including applicable company holidays.
Technical Requirements:
- Reliable wired internet connection (100 Mbps minimum).
- Computer/laptop with Intel Core i5 or Ryzen 5 processor, 8GB RAM minimum, and 128GB free storage.
- Dual-screen setup preferred for enhanced productivity.
- Operating system: Windows 10 or macOS (latest version).
- Clear webcam (1080p or higher resolution) and microphone for communication.
- Secure, private workspace compliant with healthcare remote-work security requirements, prohibiting local downloads, printing, or screen capture of patient financial or health data.
- Backup systems for electricity and internet outages.
Benefits:
- Fully Remote Work: Work from the comfort of your home in a dedicated, secure environment.
- Comprehensive Onboarding: Structured 1-on-1 training and mentorship in U.S. healthcare administrative practices.
- Professional Development: Exposure to modern EHR platforms, telehealth systems, and career growth opportunities.

At Nao Medical, we're revolutionizing healthcare by blending cutting-edge technology with heartfelt, personalized care. Over the past 13 years, we've proudly served more than a million New Yorkers at our various locations.

Our mission is simple: provide accessible, quality care tailored to each patient's needs through our multi-specialty practice. We're breaking down barriers, championing health equity, and delivering value-based care to create healthier communities.

Experience the Nao Medical difference. Join us in transforming healthcare, Nao!