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jobs in Airport, Mumbai, Maharashtra
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- Skyleaf ConsultantsMumbai, Maharashtra
- Experience managing a customer support/call center team in e-commerce.
- Solve Serious Complaints: Investigate big customer issues and work with other teams to…
- Happy HampersAndheri, Mumbai, Maharashtra
- Ensure every hamper meets our quality standards.
- Ability to work with hands and follow design instructions.
- Job Type:* Full-Time / Part-Time.
- Headstrong HR Consulting ServicesMumbai, Maharashtra
- We are seeking a diligent and organized Construction Site Store Keeper to manage the inventory of materials, tools, and equipment at our construction site.
- Elite ButlersMumbai, Maharashtra
- Prior exposure to the hospitality, luxury, lifestyle, aviation, or premium service industry will be an added advantage.
- Corporate Gifting & Protocol Management.
- Elite ButlersKhar, Maharashtra
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- Handle confidential business information and documentation with complete discretion.
- Desai & DiwanjiFort, Mumbai, Maharashtra
- The Front Desk Executive serves as the first point of contact for visitors, clients and employees providing excellent customer service and managing the front…
- Empower HRChurchgate, Mumbai, Maharashtra
- We are looking for energetic, hands-on and responsible event professionals who are comfortable working on the ground rather than only coordinating from an…
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- Chandak GroupKalina, Mumbai, Maharashtra
- We are seeking a diligent and organized Construction Site Store Keeper to manage the inventory of materials, tools, and equipment at our construction site.
- Skyleaf ConsultantsMumbai, Maharashtra
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- TorqWarsBandra West, Mumbai, Maharashtra
- A short AI interview, a call with the Head of Arena Operations, a short assignment for shortlisted candidates, a site visit in Bandra with reference checks, and…
- Skyleaf ConsultantsMumbai, Maharashtra
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- VITAL HOPE FOUNDATIONAirport, Mumbai, Maharashtra
- Minimum 1–3 years of experience in retail or customer-facing sales roles.
- Understanding of retail sales and customer service principles.
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- VITAL HOPE FOUNDATIONAirport, Mumbai, Maharashtra
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- AVMSmiles Dental ClinicVile Parle, Mumbai, Maharashtra
- Perform bank and ledger reconciliations.
- Understanding of GST and TDS will be an advantage.
- Assist senior accountants during audits and month-end closing.
- Keding Enterprises Private LimitedGoregaon East, Mumbai, Maharashtra
- This position requires a 1-to-2-month onboarding training program at our Taiwan headquarters.
- Provide product training, pre-sales support, and post-sales…
Job Post Details
Customer Support Manager
Mumbai, Maharashtra
₹15,00,000 - ₹20,00,000 a year
-
Full-time
Customer Support Manager
Job details
₹15,00,000 - ₹20,00,000 a year
Full-time
Mumbai, Maharashtra
Full job description
Highlights:
5.00 - 10.00 Years
15.00 - 20.00 INR (Lacs)/Yearly
Full-time
Mumbai, Mumbai Suburbs
Roles & Responsibility
What You’ll Do:
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Solve Serious Complaints: Investigate big customer issues and work with other teams to fix them.
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Follow Rules: Make sure complaints are handled legally and fairly.
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Talk to Customers: Keep them updated on how their complaints are being resolved.
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Improve Processes: Find patterns in complaints and suggest ways to prevent future problems.
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Keep Records: Document everything for quality checks.
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Report to Management: Share updates on complaints and suggest improvements.
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Train & Lead: Guide junior staff on how to handle complaints better.
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Handle Escalations: Be the go-to person for the toughest customer issues.
Requirements
Skills Needed:
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Experience managing a customer support/call center team in e-commerce.
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Good with data, Microsoft Office, and CRM tools (like Salesforce).
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Strong communication (written and verbal).
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Ability to make quick decisions and improve processes.
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