New Destination, Hiring For Qbss jobs

Role Overview

Material Depot is building the Ultimate Home Decor Destination—redefining how India shops for interiors like tiles, laminates, wall decor, and more. Our online catalogue allows us to understand design trends in real-time and work directly with manufacturers to launch new collections at speed. Trusted by 10,000+ homes, Material Depot is transforming a ₹100,000 crore industry, making premium interiors faster, smarter, and more accessible than ever before by bringing the "Pinterest-worthy" vision of every homeowner to life.As a Customer Success Associate, you will be the primary point of contact for all post-purchase queries.

You will manage order cancellations, exchange requests, and post-delivery escalations, ensuring the best possible resolutions to retain our customers.We are looking for proactive, sharp, and detail-oriented individuals to join our Order Management & Escalations Team. You’ll be the key link between our operations, delivery partners, and customers—ensuring every order is smoothly fulfilled and any delivery issues are handled with speed and accountability.

Key responsibilities:

• Order Management: Coordinate with delivery partners for live updates and respond to inbound order-related tickets via the CRM.
• Escalation Handling: Handle unresolved delivery issues or customer complaints, taking full ownership of high-risk or delayed orders.
• Resolution Coordination: Manage refunds, cancellations, and exchanges in coordination with your reporting manager and the sales, procurement, and delivery teams.
• Documentation: Log every conversation and escalate issues per SOP; track and update the escalation sheet daily.
• Feedback & Retention: Make post-delivery feedback calls, review client feedback forms, and flag dissatisfied responses for immediate resolution.
• Field Support: Conduct site visits where required to assess material issues or resolve disputes.

Key Skills Required:

• Communication: Strong verbal and written communication in English and Kannada (Mandatory). Proficiency in Hindi is a significant advantage.
• Soft Skills: Assertive, persistent, and confident tone. You must be calm under pressure and deadline-driven.
• Problem Solving: Excellent client-handling skills with the ability to provide creative resolutions.
• Process Oriented: Strong ability to follow established processes and document every step meticulously.
• Technical: Basic familiarity with CRM tools and Google Sheets.

Pay: ₹450,000.00 - ₹500,000.00 per year

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Health insurance
• Internet reimbursement

Work Location: In person