Nilgiris jobs

About us:

Lohono Stays by Isprava has been created to craft contemporary, luxury vacations for discerning travellers which offers high-end luxury homestays across holiday destinations, in India and South-East Asia.

The company focuses on offering the most unique, local and curated hospitality experiences to its customers while they are on vacation by not only delivering a beautiful home in a stunning location but also managing the entire stay with the help of their well trained and widely connected teams.

We have over 250 homes in some of the best travel destinations in the world including Goa, Phuket, Koh Samui, Alibaug, Lonavala, Coonoor and Bali. Each stay offers beautiful homes in amazing locations, a warm and welcoming homestyle service along with a locally curated breakfast and a variety of meal options to choose from, giving you an array of experiences to bond and celebrate special occasions with your loved ones.

As a company, Lohono Stays by Isprava has been invested in by Godrej Industries Ltd and the Piramal family amongst others and has hosted various industrialists, celebrities and sports personalities in their homes.

Headquartered in Mumbai, our projects are currently spread across Goa, the Nilgiris, Alibaug, Lonavala, Sri Lanka and various other locations.

Isprava is a leader in the luxury holiday home market in India specializing in serving a discerning clientele along two fronts:

I. Design, construction, furnishing, and management of sophisticated luxury homes that celebrate heritage alongside modernity and sustainability.

II. Lohono Stays by Isprava is the Hospitality arm that specializes in Luxury Service, Refurbishment and Rental Management for luxury holiday homes curated from an exclusive list of home owners.

Designation - Assistant Manager - HK

Location - Goa

Purpose of the role -

Role Involves:

✔ The Asst Housekeeping Manager is responsible for planning, organizing, and developing the overall operations of the housekeeping department in accordance with national, state, and local standards and guidelines along with assuring the highest degree of quality guest care is maintained at all times.

✔ Responsible for staffing, scheduling, training and developing housekeeping staff.

Duties & Responsibilities:

Manage the daily activities of the Housekeeping department to include appropriate cleaning of villas, gardens, seating areas, washrooms, suites, and all public spaces.

✔ Set up systems and implement processes to ensure a 5 star experience for all guests.

✔ Planning, organizing and directing team members to ensure the highest degree of guest satisfaction.

✔ Daily supervision of the housekeeping staff.

✔ Daily supervision of the grounds keeping staff.

✔ Purchase, re-order and maintain housekeeping supplies and inventory.

✔ Conduct daily inspections of all rooms and public areas.

✔ Recruit, schedule and train all new housekeeping staff members.

✔ Maintain the housekeeping budget, providing billing summaries and expenses.

✔ Uphold the highest standards of cleanliness, safety, and conduct.

✔ Determine and maintain the department work schedule used to notify staff of upcoming events and ensure proper preparation and staffing.

✔ Ensure the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment.

✔ Work closely with maintenance team to ensure all services, engineering, appliances are in perfect working condition.

The main objective is to make sure all villas are served properly.

✔ Clients are taken care in the most professional manner.

✔ Coordinating cleaning activities at the villas with both in-house staff and on contract cleaning agencies.

✔ Managing staff roster.

✔ Interviewing, hiring and firing housekeeping staff.

✔ Training Staff

✔ Handling Grievances.

✔ Handling Recruitment of staff

Skills Required:

Lohono is looking for:

✔ Excellent communication skills

✔ Can handle VIP and Celebrity Guest

✔ Well-presented, polite and tactful

✔ Can handle complaints in a calm manner

✔ Excellent people handling skills

✔ Good organizational skills

✔ Previous experience managing a team of housekeeping employees through motivation, coaching and development.

✔ The ability to anticipate customer needs, change goals and direction quickly and multitasking

✔ Working knowledge of rooms management systems.

✔ Advanced knowledge of Housekeeping process and procedures.

✔ Must be flexible with working nights, weekends, and holidays.

✔ Ability to maintain a budget

✔ Proven excellence in customer service.

✔ Proven comfort and experience to interact effectively with all levels of management, guests, associates, and clientele, both inside and outside of the organization.

Pay: ₹30,000.00 - ₹45,000.00 per month

Work Location: In person