Noc Engineer jobs

PaaSoo Technology India Private Limited is a leading global cloud communications company, with offices across the globe. We provide reliable A2P messaging solutions to satisfy cross-border business needs, including one-time passwords, SMS marketing campaigns, notifications, order/shipment updates etc. For more information about us, please visit www.paasoo.com.

To accommodate our rapid expansion plan, we are currently seeking dynamic, team-work spirited candidates to fill the following position immediately:

NOC Engineer - A2P SMS

Location : Hyderabad

Responsibilities:

- Acting as the point of escalation within the Support team

- Providing feedback to Routing & Sales teams to improve service options

- Performing with problem-solving and communicating effectively with customers

- Act as designated support engineer for large Enterprise Customers

- Investigating and troubleshooting technical issues related to messaging and voice protocols

- A positive, confident and client centric manner to work

- To check and suggest new ways of improvement/automation in systems and processes as per previous experience.

- To interact with technical teams internally on various system and other relevant issues to bring about a better overall customer experience and satisfaction.

Requirement

- Degree holder or above in Computer Science or related field

- 1-2 years or above of related work experience is preferred

- Good written and spoken English

- Understanding of common protocols like: SMPP, SS7, SIP/RTP, TCP/IP or an experience in troubleshooting application is an advantage.

- Self-motivated, hardworking, and strong sense of responsibility

- Detail-oriented, multi-tasking and willing to learn

- Immediate availability is an advantage

- Candidate with less experience will be considered

Company offers attractive remuneration packages to right candidates.

Personal data collected will be treated in strict confidence and will be used for recruitment purpose only. Applicants not invited for interview within six weeks may assume their application unsuccessful.

Job Type: Full-time

Pay: ₹35,000.00 - ₹50,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund
• Work from home

Shift:

• Rotational shift

Work Days:

• Monday to Friday
• Weekend availability

Education:

• Bachelor's (Preferred)

Experience:

• total work in telecommunication industry: 1 year (Preferred)
• NOC: 1 year (Preferred)

Work Location: In person