Non Technical jobs in Gurugram, Haryana
- OnecomGurugram, Haryana
- Clear Communicator: You can demystify jargon and provide advice to non-technical customers.
- You'll be welcomed into a supportive team and receive training from…
- Tata ElxsiGurugram, Haryana
- Ability to understand technology landscapes and collaborate effectively with technical teams.
- Address issues, non-conformances, and audit findings raised by QA…
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- Skyleaf ConsultantsGurugram, Haryana
- Strong communication and interpersonal skills, with the ability to interact effectively with both technical and non-technical stakeholders.
- View all Skyleaf Consultants jobs - Gurugram, Haryana jobs
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- MaerskHaryana
- Administrative stream includes those who primarily support others by performing skilled technical, administrative or operational tasks.
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- Alsorg Interiors India Pvt. Ltd.Gurugram, Haryana
- Maintain detailed logs, daily inspection sheets, and non-conformance reports (NCR).
- Interpret engineering drawings, blueprints, and technical specs to verify…
- Compton Computers Pvt. LtdManesar, Gurugram, Haryana
- Training Abilities: Skills to educate non-technical users on utilizing technology.
- Problem Solving: Apply logical thinking to tackle technical challenges.
- Wipro LimitedGurugram, Haryana
- 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed.
- Shift Timing - 5:00 PM - 3:00 AM.
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- CrocsGurugram, Haryana
- Strong problem-solving skills, attention to detail, and clear communication with both technical and non-technical stakeholders.
- KML MoldingsManesar, Haryana
- * **Documentation and Reporting:** Maintaining detailed records of inspections, test results, and non-conformance reports.
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- BTGurugram, Haryana
- Communicates effectively with technical and non-technical audiences, influencing senior stakeholders and facilitating difficult discussions.
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- PinnacleUGurugram, Haryana
- Strong communication skills with the ability to explain concepts clearly to non-technical users, including business owners and HR managers.
- PinnacleUGurugram, Haryana
- Strong communication skills with the ability to explain concepts clearly to non-technical users, including business owners and HR managers.
- Dhwani Rural Information Systems Pvt. Ltd.Gurugram, Haryana
- Communicate clearly and confidently with both technical teams and non-technical clients.
- 2–3 years of experience in technical project management, product…
- Palin AnalyticsGurugram, Haryana
- Explain technical concepts clearly to learners from both technical and non-technical backgrounds.
- Deliver engaging classroom and/or online training sessions in…
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- Indraprastha Institute of Information TechnologyDelhi
- Institute of Information Technology Delhi (IIIT-Delhi) for ICMR Funded Project.
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1st Line Technical Support Specialist
Job details
Full job description
Join our Team as a 1st Line Technical Support Specialist
Location: Gurgaon (5 Days onsite)
Hours: UK Shift
About the role:
We're looking for a customer-focused individual to join our Technical Support Team. You'll be welcomed into a supportive team and receive training from day one, enabling you to deliver an outstanding customer experience
What makes you a great fit:
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Customer-Centric: You thrive in a customer-focused environment and know how to make a real difference.
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Relationship Builder: You're great at building relationships and going the extra mile to get things done.
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Clear Communicator: You can demystify jargon and provide advice to non-technical customers. Detail-Oriented: You have excellent attention to detail and can support customers in line with SLAs.
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Team Player: You work well with others and can also use your initiative
First‑Line Experience:
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You bring 1 year of experience in a customer‑facing role, supporting international clients via voice, chat, and email in a fast‑paced support environment.
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KPI‑Driven: You have experience working with key support metrics such as CSAT (Customer Satisfaction) and FCR (First Contact Resolution), consistently aiming to meet and exceed performance targets while maintaining service quality.
Key responsibilities:
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Work as part of our Technical Support Service Desk, managing and resolving incoming queries and service tickets related to Onecom products and services.
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Ensure high levels of customer satisfaction by providing regular communication and support via email, telephone, and service tickets.
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Use service boards to prioritize workflow in line with customer Service Level Agreements.
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Support, coordinate, and build relationships with internal teams to achieve the best results for our customers
Perks for our People:
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Holidays: 18 days annual leave, (6 already marked as UK Bank holidays)
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7 Indian Public Holiday
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7 days casual leave, 7 days sick leave
Who we are:
Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.
ED&I:
We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.