Non Voice Process, Voice Process jobs in Hyderabad, Telangana

We are hiring Support Executives for an International Non-Voice Process – Chat & Email Support. The role involves handling customer queries through live chat and email, understanding customer concerns, providing accurate and timely resolutions, and ensuring a professional customer experience.

Key Responsibilities:

• Handle customer queries through Live Chat and Email Support.
• Understand customer concerns and provide accurate and timely resolutions.
• Communicate professionally with international customers.
• Handle multiple customer chats efficiently while maintaining service quality.
• Respond to customer emails using clear and professional communication.
• Research and verify relevant information before responding.
• Create and update support tickets as required.
• Follow defined SOPs, SLAs, and customer support guidelines.
• Escalate complex or unresolved issues to the appropriate team.
• Coordinate with internal teams for issue resolution.
• Maintain accurate customer records and confidentiality.
• Meet assigned productivity and quality targets.

Candidate Requirements:

• Excellent written English communication skills.
• Strong grammar, spelling, and English comprehension.
• Good computer and internet knowledge.
• Good typing speed and accuracy; 45+ WPM preferred.
• Comfortable working with multiple applications and browser tabs.
• Customer-focused with good problem-solving and multitasking skills.
• Candidates with an e-commerce background/experience will be preferred.
• Freshers with excellent written communication skills can also apply.

Job Details:

Experience: Fresher to 2 Years
Location: Malkajgiri, Hyderabad
Work Mode: Work From Office
Shift Timing: 1:00 PM – 9:00 PM
Employment Type: Full-Time
Qualification: Graduate Preferred
Joining: Immediate / Short Notice Preferred

Preferred Experience: E-commerce | Chat Support | Email Support | Customer Support | Non-Voice Process | International Customer Support | Helpdesk | Back Office Support

Candidates with strong written English communication skills and prior e-commerce customer support experience will be given preference.

Pay: ₹25,000.00 - ₹41,667.00 per month

Work Location: In person