Non Voice Support jobs in Chennai, Tamil Nadu
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Job Post Details
Non voice Process-Chat Support
Non voice Process-Chat Support
Job details
Full job description
Position: Non Voice Process(Chat Support)
Department: Customer Support-Non IT BPO
Experience: 2 – 3 Years
Employment Type: Full-Time
Location: Perungudi, Chennai
Job Summary
We are looking for a Non Voice Process – Chat Process to provide technical assistance to customers through live chat. The candidate will be responsible for understanding customer issues, troubleshooting basic technical problems, providing accurate solutions, and ensuring a positive customer experience.
Key Responsibilities
- Handle customer technical queries through live chat in a professional and timely manner.
- Understand customer concerns and identify the root cause of technical issues.
- Provide step-by-step troubleshooting and appropriate solutions through chat.
- Assist customers with product/service-related technical issues.
- Follow predefined troubleshooting procedures, scripts, and Standard Operating Procedures (SOPs).
- Escalate complex or unresolved issues to the appropriate technical team.
- Maintain accurate records of customer interactions and issue resolutions.
- Follow up on pending or escalated issues whenever required.
- Maintain proper chat etiquette, professionalism, and customer-friendly communication.
- Meet defined AHT, FCR, CSAT, quality, productivity, and response-time targets.
Required Skills & Qualifications
- 2 – 3 years of experience in Customer Support, Technical Support, Chat Support or IT Support.
- Good written communication skills in English.
- Basic knowledge of computers, operating systems, internet, and common technical troubleshooting.
- Good typing speed and accuracy. (Avg 30 WPM)
- Ability to multitask and handle multiple chat interactions when required.
- Customer-focused attitude with good patience and professionalism.
- Willingness to work in rotational shifts, if required.
Benefits:
- Cell phone reimbursement
- Paid sick time
- Paid time off
Work Location: In person
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
- Flexible schedule
- Paid time off
- Provident Fund
Work Location: In person
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Paid sick time
- Paid time off
Work Location: In person