Non Voice Technical jobs in Gurugram, Haryana
- OnecomGurugram, Haryana
- Clear Communicator: You can demystify jargon and provide advice to non-technical customers.
- You bring 1 year of experience in a customer‑facing role, supporting…
- AccentureGurugram, Haryana
- Ability to communicate technical information clearly to non-technical users.
- Can accurately define a client issue and can interpret and design a resolution…
- HirevooGurugram, Haryana
- Experience: 0–5 years of relevant experience in chat support, email support, or non-voice processes.
- We are looking for customer-focused and detail-oriented…
- View all Hirevoo jobs - Gurugram, Haryana jobs
- Salary Search: International Chat Process salaries
- HirevooGurugram, Haryana
- Experience: 0–5 years of relevant experience in chat support, email support, or non-voice processes.
- We are looking for customer-focused and detail-oriented…
- View all Hirevoo jobs - Gurugram, Haryana jobs
- Salary Search: International Chat Process salaries
- CitiusTech IncHaryana
- Respond to client problems (phone/portal) including voice support (Inbound/Outbound), logged and documented incidents within a ticketing system (Auto generated…
- Excitel BroadbandGurugram, Haryana
- Excellent verbal and non verbal Communication Skills.
- Candidates with technical background (B.E. / B. Tech) preferred.
- View all Excitel Broadband jobs - Gurugram, Haryana jobs - Director jobs in Gurugram, Haryana
- Salary Search: Director – CEx salaries in Gurugram, Haryana
- See popular questions & answers about Excitel Broadband
- AWS India - DelhiGurugram, Haryana
- You will be a passionate and proven leader with the ability to gain stakeholder buy-in, communicate confidently at both the executive and project team level,…
- PayUGurugram, Haryana
- Present analytical findings and recommendations clearly to technical and non-technical stakeholders.
- The Risk Operations team at PayU is a data-driven function…
- View all PayU jobs - Gurugram, Haryana jobs - Analytics Consultant jobs in Gurugram, Haryana
- Salary Search: Consultant - Data Analytics salaries in Gurugram, Haryana
- See popular questions & answers about PayU
- Pinnacle ConsultantGurugram, Haryana
- Voice process/non voice process/travel/technical support/.
- Salary- 28k to 40k(depends on skills).
- Both sides cabs available and cab allowance.
- Hawk EcommerceGurugram, Haryana
- Lead and mentor a team of 3–5 engineers; run design and code reviews, and take part in technical hiring.
- Leadership and ways of working Writes clear design docs…
- View all Hawk Ecommerce jobs - Gurugram, Haryana jobs
- Salary Search: Technical Lead salaries in Gurugram, Haryana
- AHEADGurugram, Haryana
- Experience building proofs of concept, prototypes, or technical demonstrations in consulting sales cycles.
- Lead pre-sales and pursuit efforts for modernization…
- SS SUPPLY CHAIN SOLUTION PVT. LTD.Gurugram, Haryana
- Database Optimization: Design scalable relational and non-relational database schemas.
- Active Collaborative Voice: Comfortable presenting technical trade-offs…
- View all SS SUPPLY CHAIN SOLUTION PVT. LTD. jobs - Gurugram, Haryana jobs
- Salary Search: SDE1 salaries
- AccentureGurugram, Haryana
- Project Role Description : Perform event monitoring of system-generated and manual identification of events (non-voice).
- 15 years full time education.
- SprinklrGurugram, Haryana
- Proactively identify potential risks, technical challenges, and optimization opportunities, implementing solutions that preempt issues and maximize client ROI.
- AHEADGurugram, Haryana
- Excellent communication skills with the ability to clearly articulate technical concepts to both technical and non-technical audiences.
- Associate - Policy, Risk Management Services.
- Perform initial review of submissions from client teams, evaluate completeness, accuracy, and appropriateness of…
Job Post Details
1st Line Technical Support Specialist
Job details
Full job description
Join our Team as a 1st Line Technical Support Specialist
Location: Gurgaon (5 Days onsite)
Hours: UK Shift
About the role:
We're looking for a customer-focused individual to join our Technical Support Team. You'll be welcomed into a supportive team and receive training from day one, enabling you to deliver an outstanding customer experience
What makes you a great fit:
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Customer-Centric: You thrive in a customer-focused environment and know how to make a real difference.
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Relationship Builder: You're great at building relationships and going the extra mile to get things done.
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Clear Communicator: You can demystify jargon and provide advice to non-technical customers. Detail-Oriented: You have excellent attention to detail and can support customers in line with SLAs.
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Team Player: You work well with others and can also use your initiative
First‑Line Experience:
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You bring 1 year of experience in a customer‑facing role, supporting international clients via voice, chat, and email in a fast‑paced support environment.
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KPI‑Driven: You have experience working with key support metrics such as CSAT (Customer Satisfaction) and FCR (First Contact Resolution), consistently aiming to meet and exceed performance targets while maintaining service quality.
Key responsibilities:
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Work as part of our Technical Support Service Desk, managing and resolving incoming queries and service tickets related to Onecom products and services.
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Ensure high levels of customer satisfaction by providing regular communication and support via email, telephone, and service tickets.
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Use service boards to prioritize workflow in line with customer Service Level Agreements.
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Support, coordinate, and build relationships with internal teams to achieve the best results for our customers
Perks for our People:
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Holidays: 18 days annual leave, (6 already marked as UK Bank holidays)
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7 Indian Public Holiday
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7 days casual leave, 7 days sick leave
Who we are:
Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.
ED&I:
We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.