Onward Services jobs

M365 Administrator
Location: Gurugram, India (Onsite/Hybrid)
Shift Timing: 10:00 AM - 6:30 PM IST
During the training period, the candidate will work from 1:30 PM onwards.
12-Month Contract
$15.33/hr USD | No C2C

Our client, a leading SaaS company, is seeking an M365 Administrator who will be responsible for the implementation, maintenance, and expansion of its enterprise M365 environment. This is a fantastic opportunity to bring your deep experience and creativity to a leadership role within our team. The successful candidate will be a dedicated team player, able to drive the business forward while mentoring others in a remote, 24/7 operational environment.

Your Impact

• Provide end-to-end ownership and serve as the subject matter expert for our global M365 infrastructure.
• Lead the architectural design, setup, and configuration of M365 systems for new office sites from the ground up.
• Provide comprehensive support for our global M365 infrastructure, including monitoring, alert management, and maintenance (patching, upgrades, and tuning).
• Drive strategy for M365 maintenance, including major upgrades, patching, and performance tuning, to ensure maximum stability and optimal performance.
• Provide expert-level support for our core M365 technologies through both proactive and reactive efforts.
• Expertise in Azure, SharePoint, Exchange Online, and Intune.
• Additional experience providing administrative support for Slack and Okta.
• Monitor services and alerts for M365 infrastructure and perform initial triage for network issues.
• Act as the final escalation point for critical M365 issues, providing guidance and mentorship to junior team members.
• Manage ticket queues, tickets, and escalations; act as an escalation point for complex troubleshooting, collaborating with the team and office stakeholders to ensure timely remediation.
• Develop and maintain documentation for implementation guidelines, runbooks, reusable design templates, and support templates.
• Work with a strong drive for success to ensure the stability and reliability of our M365 environment.

Your Experience

• 5+ years of extensive experience managing and designing corporate IT M365 systems in a modern, global environment.
• Deep expertise in M365 infrastructure and monitoring principles.
• A dedicated and hardworking individual with a strong drive for success and proven experience in continuous improvement to drive the business forward.
• Significant experience leading the deployment of M365 infrastructure for new sites. Experience maintaining ticket queues, managing escalations, and working with IT Operations
• Management (ITOM) software that monitors and generates alerts across an organization's IT infrastructure, including network devices, servers, and applications. Deep expertise and strong hands-on experience with Azure, SharePoint, Exchange Online, and Intune.
• Additional experience providing administrative support for Slack and Okta.
• An excellent team player with superior communication skills, able to collaborate effectively with teams and stakeholders in a globally distributed environment.
• A track record of providing guidance and mentorship to develop junior team members.
• Flexibility to provide coverage outside of scheduled shifts to support company operations.
• Must have reliable internet access.
• BA or BS degree in Computer Science, Computer Engineering, or equivalent experience.

Nice to Haves

• Advanced technical certifications (e.g., Microsoft 365 Certified: Enterprise Administrator Expert, Microsoft Certified: Azure Solutions Architect Expert).
• Ability to provide examples of projects or initiatives that you have helped deliver to business stakeholders.
• Experience leveraging AI technologies to assist in your role.
• Preference for solving problems with code rather than manual configurations.
• Strong orientation toward being results- and data-driven.