Operations jobs

Operations Manager – Guwahati

Location: Guwahati, Assam
Experience: 6–7+ Years
Salary: ₹40,000 – ₹50,000 per month | Negotiable
Employment Type: Full-Time | Permanent
Level: Manager

Job Summary

We are looking for an experienced Operations Manager to take ownership of the day-to-day functioning of our Guwahati office.

The role involves managing and coordinating a team of 5–6 office employees, including supervision of the telecalling function, ensuring work is assigned and completed on time, monitoring team performance, maintaining operational discipline and providing regular updates to management.

The ideal candidate should be organised, proactive and confident in managing people and day-to-day office operations.

Key Responsibilities

• Manage and supervise 5–6 office team members, ensuring smooth day-to-day operations and timely completion of assigned responsibilities.
• Take ownership of the overall office operations and coordination.
• Assign, monitor and follow up on tasks to ensure accountability and timely completion.
• Supervise the telecaller, including monitoring calls, lead handling, customer interactions and follow-ups.
• Monitor team attendance, productivity, daily activities and work discipline.
• Prepare, review and verify quotations, proposals and commercial documents, ensuring accuracy and timely submission.
• Track leads, customer follow-ups and other operational activities.
• Prepare and maintain daily/weekly MIS and operational reports for management.
• Coordinate with management and team members to ensure smooth flow of information and execution of work.
• Identify operational issues and resolve routine challenges, escalating matters to management when required.
• Ensure proper documentation, record keeping and adherence to internal processes.
• Follow up on pending tasks and ensure timely closure.
• Support management in improving office processes, team productivity and operational efficiency.
• Maintain a professional, disciplined and productive office environment.

Key Skills

• Office Operations Management
• Team Management & Supervision
• Staff Coordination
• Telecaller Supervision
• Task & Follow-up Management
• MIS & Reporting
• Quotation & Commercial Documentation
• Communication & Coordination
• Problem Solving
• Process Management
• Team Accountability

Industry Preference

Candidates with experience in Telecom Service industry can also apply

Candidate Profile

• 6–7+ years of relevant experience in Operations, Office Operations, Business Operations, Sales Support or Team Management.
• Proven experience managing and coordinating a team of 5–6 members.
• Experience supervising telecalling/customer follow-up activities will be an advantage.
• Strong organisational, communication and follow-up skills.
• Ability to manage multiple activities and ensure timely execution.
• Strong sense of ownership, accountability and discipline.
• Good working knowledge of MS Office/Excel and MIS

Pay: ₹40,000.00 - ₹50,000.00 per month

Application Question(s):

• How many years of experience do you have in Operations / Office Operations / Business Operations?
• How many employees have you directly managed or supervised in your current/previous role?
• Have you been responsible for monitoring employee productivity, daily activities and task completion?

Work Location: In person