Order Booking jobs in Pune, Maharashtra

The Operations Executive is responsible for coordinating the day-to-day execution of customer orders and ensuring the smooth delivery of maritime services. The role serves as the operational link between customers, vessel crew, service providers, and internal stakeholders, ensuring bookings are processed accurately, service updates are communicated promptly, and operational records are maintained.

This is a fast-paced, customer-facing operations role requiring strong organisational skills, attention to detail, and the ability to coordinate multiple priorities simultaneously.

Key Responsibilities

• Process customer orders and enquiries accurately and in a timely manner.
• Provide regular written and verbal updates to customers on booking status and operational progress.
• Liaise with customers, vessel agents, boat crew, service providers, and internal stakeholders to ensure seamless service delivery.
• Coordinate daily operational activities to ensure timely execution of customer requirements.
• Monitor job orders and maintain accurate operational records, timesheets, and event data within company systems.
• Prepare and communicate invoicing information to the Finance team accurately and on time.
• Identify and escalate operational discrepancies, delays, or service issues promptly.
• Prepare operational reports, summaries, and performance updates as required.
• Maintain accurate documentation and ensure compliance with internal procedures.
• Support continuous improvement initiatives by identifying opportunities to improve operational efficiency and customer service.

What We're Looking For

Education

• Bachelor's Degree in any discipline.
• Maritime, Logistics, Supply Chain, or Business-related qualifications are advantageous.

Skills & Experience

• Strong organisational skills with excellent attention to detail.
• Confident communicator with strong written and spoken English.
• Customer-focused with the ability to build positive working relationships with internal and external stakeholders.
• Able to prioritise multiple tasks and work effectively in a fast-paced operational environment.
• Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook.
• Comfortable working with customers and stakeholders across different cultures and time zones.
• Proactive, dependable, and able to work independently while contributing effectively as part of a team

Job Types: Full-time, Permanent

Pay: ₹40,000.00 - ₹60,000.00 per month

Work Location: In person