Part Time Jobs jobs in Durgapur, West Bengal

We are seeking a driven, customer-oriented professional to handle both inbound and outbound customer engagements. In this role, you will diagnose client needs, resolve complex inquiries, promote relevant products and services, and maintain meticulous interaction records to uphold service excellence and drive business growth.

Key Responsibilities

• Customer Engagement: Handle inbound and outbound calls, serving as the primary point of contact to deliver prompt, professional support and build positive client relationships.
• Consultative Problem Solving: Identify core customer requirements, research issues thoroughly, and implement accurate solutions while escalating unresolved matters when necessary.
• Sales & Account Growth: Identify upselling and cross-selling opportunities during interactions, explaining relevant product features and services to maximize account value.
• Transaction & Request Management: Fulfill customer requests, clarify inquiry details, process related transactions, and route specialized requests to appropriate departments.
• Record Keeping & CRM Maintenance: Accurately document all customer interactions, call notes, and transaction details in the internal database to ensure seamless operational continuity.
• Brand Ambassadorship: Enhance company reputation by taking full ownership of novel requests, maintaining quality standards, and proactively identifying ways to improve service delivery.

Candidate Profile & Requirements

• Customer-Centric Mindset: Proven ability to empathize with customers, de-escalate concerns, and deliver exceptional service experiences.
• Communication Skills: Outstanding verbal and written communication skills with strong active listening capabilities.
• Sales Acumen: Comfort with consultative selling, identifying customer pain points, and pitching relevant product add-ons.
• Technical & Data Accuracy: Strong data entry skills with high attention to detail when logging client information into CRM systems.
• Work Ethic & Collaboration: Highly self-motivated, proactive, and capable of working both independently and cooperatively within a fast-paced team environment.

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person