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Job Description Manager People Operations

Position Title: Manager People Operations

Function: People Operations

Location: New Delhi (Kalkaji)

Reporting to: Sr Manager People Operations

Supervises: None

About LLF

Language and Learning Foundation () is a New Delhi-based non-profit organization with the vision of enhancing equitable student learning, especially language and literacy development, through the professional development of teachers and teacher educators, building/sharing knowledge, and implementing projects in collaboration with state governments. LLF currently works with 7 state governments across the country.

About the programs:

Language and Learning Foundation (LLF) is a New Delhi based non-profit organisation with the vision of enhancing equitable student learning, especially language and literacy development, through professional development of teachers and teacher educators, building/sharing knowledge and implementing projects in collaboration with state governments. LLF is a system-focused and impact-driven organization dedicated to addressing the foundational learning crisis in collaboration with the national and state governments in India. Over the past 8 years, we have improved foundational learning outcomes of 850,000+ children and classroom processes of 2,50,000+ teachers and teacher educators across 8 states. LLF currently works with 8 state governments across the country. To know more about the organisation, click here.

Role Purpose

The Manager – People Operations will anchor the end-to-end people operations function at LLF, ensuring seamless employee lifecycle management, robust payroll and compliance systems, high-quality HR data and reporting, and meaningful employee engagement across central and state teams.

This role requires a strong blend of operational excellence, systems thinking, employee-centricity, and the ability to work closely with multiple stakeholders in a dynamic, mission-driven environment.

Key Responsibilities

1. Employee Lifecycle & HR Operations

• Manage the complete employee lifecycle from offer acceptance to separation.
• Serve as the primary point of contact for employees on HR processes, policies, and benefits.
• Ensure timely and accurate issuance of all employee-related documentation, including:
• Appointment Letters
• Consultant Contracts
• Probation Confirmation / Extension Letters
• Transfer Letters
• Promotion Letters
• Salary Revision Letters
• Resignation Acceptance Letters
• Experience & Relieving Letters
• Full & Final Settlement documentation
• Internship / Fellowship agreements
• Design and implement automated systems (e.g., mail merge, HR tools) for seamless document generation.
• Maintain accurate and up-to-date employee records and documentation repositories.
• Strengthen and standardize HR processes and SOPs for consistency and efficiency.

2. Payroll & Statutory Compliance

• Lead and manage the end-to-end payroll process for all employees and consultants.
• Ensure accurate salary processing, disbursements, and payroll reconciliations.
• Generate payroll reports, analytics, and statements as required by internal stakeholders.
• Track and support donor-wise salary allocations and reporting.
• Ensure timely compliance with all statutory requirements, including:
• Provident Fund (PF)
• Employee State Insurance (ESI)
• Gratuity
• Professional Tax
• Labour Welfare Fund
• Income Tax (TDS)
• Maternity Benefits compliance
• Support compliance frameworks such as POSH and other regulatory requirements.
• Coordinate audits related to payroll and compliance.

3. Contracting & Donor Alignment

• Track donor funding timelines and ensure employee contracts are aligned accordingly.
• Manage timely issuance, renewal, and closure of contracts in line with project cycles.
• Communicate proactively with internal teams and employees regarding contract timelines and closures.
• Support workforce planning in alignment with programmatic and donor requirements.

4. HR Data, Systems & Analytics

• Own and manage HR dashboards, MIS, and periodic reporting.
• Track and analyze key HR metrics (attrition, hiring, engagement, diversity, etc.).
• Design and administer:
• Exit Surveys
• Employee Pulse Surveys
• Satisfaction Surveys
• Lead and coordinate processes related to certifications such as Great Place to Work (GPTW).
• Ensure data accuracy, integrity, and confidentiality across all HR systems.

5. Employee Engagement & Experience

• Design and implement LLF’s annual Employee Engagement and Employee Connect strategy.
• Plan and execute initiatives such as:
• Employee Connect Sessions
• Thematic Engagement Activities
• Cross-team Interactions
• Coordinate Townhall meetings led by senior leadership.
• Conduct structured listening conversations with employees, especially in state teams.
• Travel to field locations to strengthen engagement and people connect.

6. Employee Relations & Culture

• Act as a trusted and approachable point of contact for employees.
• Address employee concerns with empathy, fairness, and confidentiality.
• Foster an inclusive, positive, and values-driven workplace culture.
• Partner with leadership to embed organisational values into everyday practices.

7. HRMS Management (HR One)

• Own and manage the HRMS (HR One) for the organisation.
• Oversee:
• Employee data creation and updates
• System configurations and workflows
• Dashboard and reporting setup
• Module management (including LMS content)
• Troubleshoot system issues and coordinate with vendors where required.
• Drive adoption and effective usage of HRMS across teams.

Qualifications & Experience

• Postgraduate in Human Resources / MBA (HR) or equivalent.
• 5–8 years of experience in HR Operations / People Operations.
• Prior experience in the development sector or multi-location organisations is preferred.
• Strong experience in payroll management and statutory compliance is essential.

Key Skills & Competencies

• Strong understanding of HR operations and compliance frameworks
• High attention to detail and process orientation
• Ability to manage multiple stakeholders across geographies
• Strong communication and employee engagement skills
• Proficiency in HRMS tools and automation systems
• Analytical mindset with comfort in HR data and reporting
• High integrity and ability to handle confidential information

Other Requirements

• Willingness to travel to state locations periodically
• Ability to work in a fast-paced, evolving environment

Why Join LLF

• Opportunity to shape people systems in a mission-driven organisation
• High ownership role with close leadership interaction
• Direct impact on employee experience and organisational culture

Language and Learning Foundation is an equal opportunity employer and is committed to building an inclusive workplace. We do not discriminate on the basis of gender, caste, religion, disability, age, sexual orientation, marital status, or any other status protected by applicable law.

How to Apply: Interested persons may apply here. Please note, only shortlisted candidates will be informed.

Pay: ₹100,000.00 - ₹125,000.00 per month

Benefits:

• Health insurance
• Paid time off
• Provident Fund

Work Location: In person