Skip to main content
Upload your CV and find your next job on Indeed!

Ping Pong jobs

Sort by: -
  • View similar jobs with this employer
    • Service Lifecycle Management (e.g. warranty management, field service management, service parts management, knowledge management).
    • View all Syncron jobs - Bengaluru, Karnataka jobs
    • Salary Search: Technical Support Engineer salaries in Bengaluru, Karnataka
    • You will work closely with software, systems, hardware, AIT, Product Assurance and supplier teams to ensure that software development, verification,…
    • In this role, you will leverage your technical expertise to set up and maintain an accurate and comprehensive database of doctor profiles and healthcare…
    • You will work on developing classical machine learning as well deep learning models for Risk (fraud, credit and operational risk) use cases as well as building…
    • In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey.
    • Route requests to appropriate SMEs.
    • We build the software that helps those service teams communicate with customers, schedule repairs, approve work, collect payments, and deliver a better…
    • Lead the end to end development of AOCS across all missions, from concept and design through to in-orbit operations.
    • Design, develop, test and maintain robust ground software systems for satellite communications, spacecraft database and mission operations.
    • Able to see the big picture and translate high-level marketing strategy into clean, performant technical solutions.
    • Corporate wellness programs with Headspace.
    • You'll master communicating value efficiently, navigating gatekeepers, and executing a successful outreach strategy from our comprehensive training program.
    • With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners…
    • Debug production issues and fix them fast (no ticket ping-pong).
    • Build and scale our SaaS product using Oracle APEX + PL/SQL.
    • Can debug, fix, and move fast.
    • As Senior Administrator, Financial Systems & Automation, you'll help ensure that the systems supporting Zocdoc's financial operations are reliable, secure,…
    • You'll play a critical role in helping to grow our lifecycle marketing program.
    • Your work will play an integral part in driving provider acquisition, engagement…
    • Power onboarding and ongoing management experiences for practices of all sizes, from solo providers to large health systems.
    • Sabbatical leave (over 5 years).

Job Post Details

Technical Support Engineer - job post

Syncron
3.5 out of 5 stars
Bengaluru, Karnataka•Hybrid work
You must create an Indeed account before continuing to the company website to apply

Job details

Job type

  • Permanent

Location

Bengaluru, Karnataka•Hybrid work

Full job description

Syncron is a leading SaaS company with over 20 years of experience, specializing in aftermarket solutions. Our Connected Service Experience (CSX) platform offers domain-fit solutions for:

  • Supply Chain optimization,

  • Pricing strategy,

  • Service Lifecycle Management (e.g. warranty management, field service management, service parts management, knowledge management).

Our company has a global presence with offices in US, UK, Germany, France, Italy, Japan, Poland, India and group headquarters in Sweden.

We build upon the belief that our greatest strength is our People. Our unique company culture has been appreciated by our Employees.

With this we are winning the hearts and minds of world-leading organizations, such as JCB, Kubota, Harley-Davidson, Mercedes, Ford, Renault and Nissan.


About the team

These days it takes more than a great idea, some capital, and a ping-pong table to get a new business off the ground. Great customer service needs to be a part of your company DNA from day one.

Why is customer service so important? Providing great customer service adds value to the product & also helps in generating more marketing and sales opportunities. So meeting your customers’ satisfaction is paramount to keeping your business growing successfully. A happy Customer is the best source of advertisement!!

What would you do?

Technical Support Engineer is responsible for maintaining and supervising high transaction volume Java Enterprise Edition applications designed and developed by Syncron. The everyday routine includes handling customer cases reported and managed through the case management tool and providing pro-active supervision for the Syncron applications. The nature of the customer cases can be very broad, from a simple application functionality question to a complex technical or business inquiry requiring thorough understanding of both the application logic and the customer business to resolve it.

  • Providing Technical and Business Support to our customers.

  • Configuring Syncron’s products to fulfil customer’s needs.

  • Gathering, analysing, and documenting customer requirements.

  • Identifying and reporting enhancement ideas and bugs and channel feedback from the customers.

  • Managing cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner in the Syncron ticketing tool.

  • Providing fault isolation and root cause analysis for technical issues.

  • Publishing documentation in the Knowledge Base, creating/maintaining issue logs, resolution steps.

  • Providing configurations, troubleshooting, and best practices to customers.

  • Ensuring that SLAs are strictly adhered to.

Who you are? / What we expect:

  • Excellent English skills, both verbal and written.

  • Strong troubleshooting and problem-solving skills.

  • Experience in IT , SQL knowledge (preferred: PostgreSQL), basic XML, Basic Python, Basic Java, data formats, data transmission technologies knowledge.

  • Master’s degree in computer science or another equivalent field.

Unsure if you meet all the job requirements but passionate about the role? Apply anyway! Syncron values diversity and welcomes all Candidates, even those with non-traditional backgrounds. We believe in transferable skills and a shared passion for success!

Let Employers Find YouUpload Your Resume