Qsr jobs in Delhi, Delhi

Job Summary

The Assistant Restaurant Manager supports the Restaurant Manager in the daily operation of the restaurant. The role is responsible for ensuring excellent customer service, smooth front-of-house and back-of-house coordination, staff supervision, food quality, hygiene, and achievement of operational and sales targets.

Key Responsibilities

• Assist the Restaurant Manager in managing day-to-day restaurant operations.
• Supervise and coordinate restaurant staff during assigned shifts.
• Ensure high standards of customer service and guest satisfaction.
• Handle customer feedback, complaints, and service recovery professionally.
• Monitor food and beverage quality, presentation, and portion standards.
• Ensure compliance with food safety, hygiene, health, and sanitation standards.
• Assist with staff scheduling, attendance, training, and performance monitoring.
• Conduct pre-shift briefings and communicate daily operational requirements.
• Monitor inventory, stock levels, wastage, and portion control.
• Coordinate with kitchen and service teams to ensure smooth operations.
• Assist with cash handling, billing, POS operations, and daily cash reconciliation.
• Support achievement of daily, weekly, and monthly sales targets.
• Monitor restaurant costs and help control labor, food, and operational expenses.
• Ensure the restaurant, dining area, kitchen, and storage areas are clean and well maintained.
• Assist in opening and closing procedures and ensure all checklists are completed.
• Coordinate with suppliers and other departments when required.
• Prepare operational reports and communicate issues to the Restaurant Manager.
• Support promotional activities, events, and special customer requirements.
• Ensure company policies, SOPs, and service standards are consistently followed.
• Take charge of the restaurant in the Restaurant Manager's absence.

Required Skills

• Strong leadership and team-management skills.
• Excellent communication and interpersonal skills.
• Customer-service oriented attitude.
• Good knowledge of restaurant operations.
• Ability to handle pressure and work in a fast-paced environment.
• Problem-solving and decision-making abilities.
• Good knowledge of food safety and hygiene standards.
• Basic knowledge of POS systems, billing, and inventory management.
• Strong organizational and time-management skills.
• Ability to train, motivate, and supervise staff.

Qualification & Experience

• Diploma or Bachelor's degree in Hotel Management, Hospitality Management, Business Administration, or a related field.
• 5–8 years of experience in restaurant/hospitality operations, preferably with supervisory experience.
• Experience in a high-volume restaurant, hotel, café, QSR, or fine-dining environment is an advantage.

Key Performance Indicators (KPIs)

• Customer satisfaction and guest feedback.
• Sales and revenue achievement.
• Food and beverage cost control.
• Labor cost and staff productivity.
• Inventory accuracy and wastage control.

Pay: ₹35,000.00 - ₹45,000.00 per month

Benefits:

• Food provided
• Provident Fund

Work Location: In person