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Quality Analyst Bpo jobs in Bengaluru, Karnataka
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- SIMPLY VYAPAR APPS PRIVATE LIMITEDBengaluru, Karnataka
- The primary task of the quality analyst is call monitoring and providing actionable insight.
- Adhere to support quality and standards.
- Firstsource HealthcareBengaluru, Karnataka
- Highlight coaching opportunities and support clients with quality inputs.
- Assess transactions against quality parameters such as accuracy, communication,…
- Tarento Technologies Pvt. Ltd.Bengaluru, Karnataka
- Coordinate with project teams to collect data needed for quality reviews and reports.
- Awareness of quality standards like ISO 9001 or CMMI is a plus, but not…
View similar jobs with this employerTGBPL TP India - DBUBengaluru, Karnataka- Utilize advanced support technologies and processes engineered to achieve outstanding results.
View similar jobs with this employerShinewellBangalore City, Bengaluru, Karnataka- Drive high service quality standards and act as the Subject Matter Expert (SME) on best practices for quality control across CRE, In-house, and Contact Centre…
- Ishaan GlobalKoramangala, Bengaluru, Karnataka
- Conduct quality audits using defined quality parameters and scorecards.
- Knowledge of ACPT and quality tracking.
- Good communication and interpersonal skills.
- Noesys Software Pvt. LtdJ. P. Nagar, Bengaluru, Karnataka
- Infoveave is our Gen AI-powered unified data platform, enabling businesses to manage all their data in one place, keep track of their performance at various…
- One Point One Solutions LtdBengaluru, Karnataka
- Collaborate with operations to drive quality improvements.
- Perform quality checks on collection calls and processes to ensure adherence to standards.
View similar jobs with this employerShinewellBengaluru, Karnataka- Drive high standards of service quality and be the SME on the best practices around quality control for the CRE, Inhouse and contact centre teams.
- View all Shinewell jobs - Bengaluru, Karnataka jobs
- Salary Search: Quality Analyst salaries in Bengaluru, Karnataka
- Wipro LimitedBengaluru, Karnataka
- Hands on experience as an Automation Engineer in TESTCAFE.
- Good understanding of Programming Languages: Java, Java Script, Python, Cobol.
- Wipro LimitedBengaluru, Karnataka
- Hands on experience as an Automation Engineer in TESTCAFE.
- Good understanding of Programming Languages: Java, Java Script, Python, Cobol.
View similar jobs with this employerShinewellBangalore City, Bengaluru, Karnataka- Drive high service quality standards and act as the Subject Matter Expert (SME) on best practices for quality control across CRE, In-house, and Contact Centre…
- TGBPL TP India - DBUBengaluru, Karnataka
- Documents quality issues and performance measures for management review.
- Monitors and evaluates the quality of inbound and/or outbound telephone calls and other…
- QDegreesBengaluru, Karnataka
- Customer feedback: Incorporate customer feedback into quality assessment processes.
- Proven experience in quality analysis and call auditing, preferably in a…
- Assettrust ServicesHSR Layout, Bengaluru, Karnataka
- Submit daily lead calling and quality audit reports to the Central Team.
- Audit leads to verify their quality, accuracy, and authenticity.
- SolventumBengaluru, Karnataka
- Support overall quality function as informed by supervisor.
- The Quality Analyst will be responsible for supporting, maintaining, and improving the Quality…
- View all Solventum jobs - Bengaluru, Karnataka jobs
- Salary Search: Quality Analyst salaries in Bengaluru, Karnataka
Job Post Details
Quality Analyst
Bengaluru, Karnataka
Quality Analyst
Job details
Pay information not provided
Bengaluru, Karnataka
Full job description
Quality Analyst
The primary task of the quality analyst is call monitoring and providing actionable insight. Through call
monitoring, a QA analyst will gather information to help improve agent performance and overall team
performance.
Roles & Responsibilities
- Conduct regular Call audits for the Agents.
- Create quality measurements to track improvement in Agents.
- Execute quality improvement testing and activities via call audit.
- Adhere to support quality and standards.
- Ensure Services meet customer expectations and demand
- Reports creation and documenting agent’s performance.
- Work closely with the team to improve in calling standards.
Qualities Required for the role
- Team player with the ability to work with minimal supervision
- Good Problem Solving Skills
- Good Listening and Observation skills
- Communication
- Patience/ Soft Skills
- Diligence
- Email and Call etiquette
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