Quality Analyst jobs in Bengaluru, Karnataka
Sort by: relevance - date
View similar jobs with this employerShinewellBangalore City, Bengaluru, Karnataka- Provident Fund
- Drive high service quality standards and act as the Subject Matter Expert (SME) on best practices for quality control across CRE, In-house, and Contact Centre…
- Digit Solutions LLPBengaluru, Karnataka
- Paid time off
- Paid sick time
- RESPONSIBLE FOR IMPROVING THE QUALITY THROUGH VARIOUS PROCESS CORRECTIONS AND MEETING THE GOALS AS REQUIRED BY THE TEAM THROUGH CALL MONITORING AND PROVIDING…
View similar jobs with this employerShinewellBangalore City, Bengaluru, Karnataka- Drive high service quality standards and act as the Subject Matter Expert (SME) on best practices for quality control across CRE, In-house, and Contact Centre…
- SIMPLY VYAPAR APPS PRIVATE LIMITEDBengaluru, Karnataka
- The primary task of the quality analyst is call monitoring and providing actionable insight.
- Adhere to support quality and standards.
View similar jobs with this employerAccentureBengaluru, Karnataka- Effective quality checks help maintain high standards, improve customer satisfaction, and reduce the risk of returns or complaints.
- View all Accenture jobs - Bengaluru, Karnataka jobs
- Salary Search: Quality Assurance Analyst salaries in Bengaluru, Karnataka
- See popular questions & answers about Accenture
- Dicetek LLCBengaluru, Karnataka
- Defects to ensure high standards of quality.
- Design and develop test plans, test cases based upon functional and design.
- 2+ years of work experience.
- Q-Dat IT SolutionsRajajinagar, Bengaluru, Karnataka
- Excellent oral and written communication skills.
- One Point One Solutions LtdBengaluru, Karnataka
- Collaborate with operations to drive quality improvements.
- Perform quality checks on collection calls and processes to ensure adherence to standards.
- InSnap TechnologiesKormangla 4Th Block, Karnataka
- Health insurance
- Paid sick time
- Provident Fund
- Maintain documentation of quality standards, audit outcomes, and improvement initiatives.
- Review and assess proposal responses and RFP documentation for quality…
- TevaBengaluru, Karnataka
- Jobholder closely interacts with the Team Leader and if required with other departments to provide complete support from quality perspective.
- View all Teva jobs - Bengaluru, Karnataka jobs - Quality Analyst jobs in Bengaluru, Karnataka
- Salary Search: Quality Analyst III salaries in Bengaluru, Karnataka
- See popular questions & answers about Teva
- Tracxn TechnologiesBengaluru, Karnataka
- Work from home
- The successful candidate will be responsible for ensuring the quality of our in-house reports, understanding and fulfilling data requests from clients, and…
View similar jobs with this employerDeloitteBengaluru, Karnataka- Basic understanding of software testing.
- Interest in AI/GenAI and automation.
- Execute manual and AI-assisted test cases.
- 1–3 years of experience.
View similar jobs with this employerDeloitteBengaluru, Karnataka- Basic understanding of software testing.
- Interest in AI/GenAI and automation.
- Execute manual and AI-assisted test cases.
- 1–3 years of experience.
- TevaBengaluru, Karnataka
- Review of complaints related to ExM which are received for various suppliers.
- Review the adequacy of investigations and coordinate with internal and external…
- View all Teva jobs - Bengaluru, Karnataka jobs - Senior Quality Analyst jobs in Bengaluru, Karnataka
- Salary Search: Quality Analyst II salaries in Bengaluru, Karnataka
- See popular questions & answers about Teva
- EXL ServiceBengaluru, Karnataka
- Conduct root cause analysis on data quality failures and track remediation progress.
- Prepare data quality dashboards, scorecards, and status reports for…
View similar jobs with this employerTGBPL TP India - DBUBengaluru, Karnataka- Work from home
- Utilize advanced support technologies and processes engineered to achieve outstanding results.
Job Post Details
Quality Analyst AE new - job post
Bangalore City, Bengaluru, Karnataka
₹3,50,000 - ₹4,50,000 a year
Job details
Pay
- ₹3,50,000 - ₹4,50,000 a year
Job type
- Full-time
Location
Bangalore City, Bengaluru, Karnataka
Benefits
Pulled from the full job description
- Provident Fund
Full job description
Job Description – Quality Analyst
Location : Koramangala, Bangalore
CTC : ₹3,89,000 to ₹4,50,000 per annum
Languages must know: English, Hindi and any of the South Indian Languages
Key Responsibilities:
- Complete quality monitoring evaluations and audit assessments as per defined targets.
- Deliver feedback to agents with the objective of improving performance.
- Drive high service quality standards and act as the Subject Matter Expert (SME) on best practices for quality control across CRE, In-house, and Contact Centre teams.
- Possess a deep understanding of ACPT analysis.
- Analyze DSAT/CSAT trends and provide recommendations for improvement.
- Identify Continual Improvement opportunities and implement Corrective and Preventive Actions (CAPA).
- Attend calibration sessions regularly.
- Possess basic working knowledge of Excel.
Candidate Requirements:
- Bachelor’s degree in any discipline or equivalent qualification.
- Minimum 12 months of experience as a Quality Analyst.
- Ability to leverage prior experience to identify training needs and improve Customer Service Team performance.
- Excellent written and verbal communication skills in English (mandatory).
- Fluency in Hindi and two additional regional language mentioned above preferred.
- Strong presence of mind and ability to convert audits into actionable insights.
- Good interpersonal and constructive feedback skills.
- Strong attention to detail with excellent probing and problem-solving skills.
- Self-motivated with the ability to multitask effectively.
- Proficient in handling customer interactions.
- Clear understanding of customer experience impacting factors in interactions, with the ability to communicate insights effectively.
Pay: ₹350,000.00 - ₹450,000.00 per year
Benefits:
- Provident Fund
Work Location: In person
Let Employers Find YouUpload Your Resume