Quality Analyst jobs in Bengaluru, Karnataka
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View similar jobs with this employerShinewellBangalore City, Bengaluru, Karnataka- Provident Fund
- Drive high service quality standards and act as the Subject Matter Expert (SME) on best practices for quality control across CRE, In-house, and Contact Centre…
View similar jobs with this employerShinewellBangalore City, Bengaluru, Karnataka- Drive high service quality standards and act as the Subject Matter Expert (SME) on best practices for quality control across CRE, In-house, and Contact Centre…
- SIMPLY VYAPAR APPS PRIVATE LIMITEDBengaluru, Karnataka
- The primary task of the quality analyst is call monitoring and providing actionable insight.
- Adhere to support quality and standards.
- Digit Solutions LLPBengaluru, Karnataka
- Paid time off
- Paid sick time
- RESPONSIBLE FOR IMPROVING THE QUALITY THROUGH VARIOUS PROCESS CORRECTIONS AND MEETING THE GOALS AS REQUIRED BY THE TEAM THROUGH CALL MONITORING AND PROVIDING…
- EXL ServiceBengaluru, Karnataka
- Conduct root cause analysis on data quality failures and track remediation progress.
- Prepare data quality dashboards, scorecards, and status reports for…
- EXL ServiceBengaluru, Karnataka
- Conduct root cause analysis on data quality failures and track remediation progress.
- Prepare data quality dashboards, scorecards, and status reports for…
- Q-Dat IT SolutionsRajajinagar, Bengaluru, Karnataka
- Excellent oral and written communication skills.
- One Point One Solutions LtdBengaluru, Karnataka
- Collaborate with operations to drive quality improvements.
- Perform quality checks on collection calls and processes to ensure adherence to standards.
View similar jobs with this employerGetixHealth IndiaBengaluru, Karnataka- Commuter assistance
- Maintain Turnaround Time standards while upholding accuracy and quality expectations.
- Develop and maintain quality control procedures, guidelines, and…
- View all GetixHealth India jobs - Bengaluru, Karnataka jobs
- Salary Search: Quality Analyst salaries in Bengaluru, Karnataka
- ExderaHSR Layout Sector 2, Bengaluru, Karnataka
- You will work closely with developers, designers to test web and mobile applications, identify bugs, and help ensure the delivery of high-quality software…
- Tracxn TechnologiesBengaluru, Karnataka
- Work from home
- The successful candidate will be responsible for ensuring the quality of our in-house reports, understanding and fulfilling data requests from clients, and…
- Tata Consultancy ServicesBengaluru, Karnataka
- Publish quality MIS; flag trends and risk areas.
- Audit calls/emails per sampling plan; evaluate business, compliance and customer critical parameters.
View similar jobs with this employerDeloitteBengaluru, Karnataka- Analyst | Generative AI | Bengaluru | Engineering | Quality Engineering.
- Basic understanding of software testing.
- Interest in AI/GenAI and automation.
View similar jobs with this employerNAVEXBengaluru, Karnataka- Confirm quality, and accuracy of display, of data in multiple languages.
- Experience managing the integrity and quality of a variety of types of data.
- The ScalersBengaluru, Karnataka
- Health insurance
- Measuring data quality KPIs and driving business value.
- Support triage, prioritisation and remediation of data quality incidents.
- Fun activities round the year.
- TitanBengaluru, Karnataka
- Health insurance
- Test Android & iOS apps to ensure they meet defined quality standards.
- We are looking for a QA Engineer with 1–3 years of experience to test mobile applications…
Job Post Details
Quality Analyst AE new - job post
Bangalore City, Bengaluru, Karnataka
₹3,50,000 - ₹4,50,000 a year
Job details
Pay
- ₹3,50,000 - ₹4,50,000 a year
Job type
- Full-time
Location
Bangalore City, Bengaluru, Karnataka
Benefits
Pulled from the full job description
- Provident Fund
Full job description
Job Description – Quality Analyst
Location : Koramangala, Bangalore
CTC : ₹3,89,000 to ₹4,50,000 per annum
Languages must know: English, Hindi and any of the South Indian Languages
Key Responsibilities:
- Complete quality monitoring evaluations and audit assessments as per defined targets.
- Deliver feedback to agents with the objective of improving performance.
- Drive high service quality standards and act as the Subject Matter Expert (SME) on best practices for quality control across CRE, In-house, and Contact Centre teams.
- Possess a deep understanding of ACPT analysis.
- Analyze DSAT/CSAT trends and provide recommendations for improvement.
- Identify Continual Improvement opportunities and implement Corrective and Preventive Actions (CAPA).
- Attend calibration sessions regularly.
- Possess basic working knowledge of Excel.
Candidate Requirements:
- Bachelor’s degree in any discipline or equivalent qualification.
- Minimum 12 months of experience as a Quality Analyst.
- Ability to leverage prior experience to identify training needs and improve Customer Service Team performance.
- Excellent written and verbal communication skills in English (mandatory).
- Fluency in Hindi and two additional regional language mentioned above preferred.
- Strong presence of mind and ability to convert audits into actionable insights.
- Good interpersonal and constructive feedback skills.
- Strong attention to detail with excellent probing and problem-solving skills.
- Self-motivated with the ability to multitask effectively.
- Proficient in handling customer interactions.
- Clear understanding of customer experience impacting factors in interactions, with the ability to communicate insights effectively.
Pay: ₹350,000.00 - ₹450,000.00 per year
Benefits:
- Provident Fund
Work Location: In person
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