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Assistant Manager - Operations - job post

Flipkart Services Private Limited
4.4 out of 5 stars
Bangalore City, Bengaluru, Karnataka
₹10,00,000 - ₹12,00,000 a year

Job details

Pay

  • ₹10,00,000 - ₹12,00,000 a year

Job type

  • Permanent
  • Full-time

Location

Bangalore City, Bengaluru, Karnataka

Benefits

Pulled from the full job description

  • Health insurance
  • Paid sick time
  • Provident Fund

Full job description

1.Sourcing & Strategy Execution:

  • Mass Recruitment: Own and drive end-to-end bulk hiring for Last Mile operations (Delivery Boys/Executives, Hub Operations staff).
  • Sourcing Channels: Diversify sourcing strategies using field recruitment, local community targeting, job fairs, employee referrals, and specialized blue-collar hiring platforms.
  • Vendor Management: Onboard, manage, and evaluate third-party staffing vendors and consultancies to ensure a steady pipeline of candidates.

2. Operational Excellence

  • Funnel Optimization: Track recruitment funnels from sourcing to onboarding, minimizing dropouts and optimizing the cost-per-hire.
  • Background Verification (BGV): Ensure 100% compliance with Flipkart’s internal standards for documentation and background checks before deployment.
  • Peak Season Planning: Strategize and build a buffer talent pool to handle sudden volume spikes and festive season demands (e.g., BBD).

3. Stakeholder & Regional Alignment

  • Business Partnering: Partner closely with Hub Managers, Last Mile Operations Leads, and Regional Managers to understand real-time manpower gaps.
  • Market Intelligence: Keep track of localized salary trends, competitor benchmarking, and regional labor laws to keep Flipkart attractive in the blue-collar market.

# Requirements & Qualifications

  • Experience: 6 to 10 years of proven experience in bulk/volume hiring, ideally within E-commerce (Last Mile), Quick Commerce, Logistics, FMCG, or Gig-economy aggregators.
  • Education: Bachelor’s degree in any stream; an MBA/PGDM in Human Resources or Operations is a plus.
  • Field Experience: Comfortable with on-the-field recruitment tactics and traveling to local hubs/pockets for mass drives.
  • Language Skills: Proficient in English and highly fluent in the local regional language to communicate effectively with the frontline workforce.
  • Data Driven: Basic to intermediate skills in Excel/Google Sheets to track daily hiring dashboards and metrics.

# Key Performance Indicators (KPIs)

  • Manpower Fulfillment Rate: Percentage of open slots filled vs. the actual requirement across hubs.
  • Time-to-Hire: Speed of converting a lead to an active onboarded delivery partner.
  • Attrition/Retention management: Partnering with operations to ensure early-stage attrition (0-30 days) is minimized.
  • Sourcing Cost Optimization: Balancing vendor payouts vs. direct field sourcing to keep costs low.

Pay: ₹1,000,000.00 - ₹1,200,000.00 per year

Benefits:

  • Health insurance
  • Paid sick time
  • Provident Fund

Work Location: In person

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