Quick Service Restaurant jobs

The Cashier is responsible for handling customer billing, cash and digital transactions, maintaining billing accuracy, and ensuring a smooth checkout experience. The role requires excellent customer service skills, attention to detail, and adherence to company policies regarding cash management and financial controls.

Key ResponsibilitiesA. Customer Service & Billing

• Welcome customers courteously and professionally.
• Generate accurate bills using the POS system.
• Process customer orders and ensure correct billing.
• Assist customers with payment-related queries.
• Inform guests about ongoing offers, promotions, and loyalty programs.
• Ensure a quick and efficient checkout experience.

B. Cash & Payment Management

• Accept and process payments through cash, UPI, cards, wallets, and other approved payment modes.
• Verify cash received and return the correct balance to customers.
• Maintain accuracy in all financial transactions.
• Ensure proper documentation of void bills, refunds, and discounts as per company policy.
• Safeguard cash, billing stationery, and payment devices.

C. POS Operations

• Operate the Point-of-Sale (POS) system efficiently.
• Ensure all menu items and prices are correctly reflected in the billing system.
• Report POS errors or technical issues immediately to the supervisor.
• Generate required sales and transaction reports.

D. Cash Reconciliation & Reporting

• Reconcile cash, digital payments, and sales at the end of each shift.
• Prepare daily cash summaries and settlement reports.
• Submit cash and supporting documents to authorised personnel as per SOP.
• Report discrepancies immediately to the Floor Manager or Store Manager.

E. Compliance & Controls

• Follow company SOPs related to billing, cash handling, and financial controls.
• Ensure confidentiality of financial information.
• Comply with audit requirements and documentation standards.
• Adhere to company policies regarding discounts, complimentary items, and cancellations.

F. Coordination

• Coordinate effectively with stewards, kitchen staff, and managers to ensure order accuracy.
• Support front-of-house operations during peak business hours.
• Assist in managing customer queues and maintaining service efficiency.

Customer Service

• Customer Complaint Resolution related to billing.
• Checkout Processing Time.
• Customer Satisfaction Score (where applicable).

Skills & Competencies

• Numerical accuracy and attention to detail.
• Customer service orientation.
• Integrity and accountability.
• Effective communication skills.
• Ability to work under pressure during peak hours.
• Basic knowledge of cash handling and financial controls.
• Teamwork and coordination.

Working Conditions

• Rotational shifts, weekly offs.
• Standing for extended periods.
• Fast-paced restaurant/QSR environment.

Pay: ₹15,000.00 - ₹24,000.00 per month

Benefits:

• Provident Fund

Work Location: In person