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    • Make outbound calls to customers whenever required for order confirmation, issue resolution, delivery updates, and post-purchase support.
    • View all westmonte lifestyle pvt ltd jobs - Rohini Sector-16, Delhi, Delhi jobs - Customer Service Representative jobs in Rohini Sector-16, Delhi, Delhi
    • Salary Search: Customers service representative (E-commerce) salaries in Rohini Sector-16, Delhi, Delhi
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Job Post Details

Customers service representative (E-commerce)
westmonte lifestyle pvt ltd
Rohini Sector-16, Delhi, Delhi
₹22,000 - ₹28,000 a month
Full-time
Apply now

Job details

₹22,000 - ₹28,000 a month
Full-time
Rohini Sector-16, Delhi, Delhi

Full job description

Company: Come Again
Website: comeagain.co.in
Location: sector 16, Rohini, Delhi (Work from Office)
Employment Type: Full-time
Pay: ₹22,000.00 - ₹28,000.00 per month

About Us

Come Again is a fast-growing e-commerce brand specializing in customizable Italian charm bracelets and accessories. We are passionate about delivering an outstanding customer experience and are looking for a Customer Support Executive to become an important part of our growing team.

Responsibilities

  • Handle customer queries through phone calls, WhatsApp, Instagram, email, and other communication channels.
  • Make outbound calls to customers whenever required for order confirmation, issue resolution, delivery updates, and post-purchase support.
  • Resolve customer concerns related to orders, shipping, returns, exchanges, payments, and products.
  • Maintain a polite, empathetic, and professional tone in every interaction.
  • Coordinate with the operations team to ensure quick issue resolution.
  • Keep accurate records of customer interactions and follow-ups.
  • Deliver an exceptional customer experience and maintain high customer satisfaction.

Requirements

  • Excellent verbal and written communication skills in Hindi and English.
  • Previous experience in customer support, telecalling, or customer service (e-commerce experience preferred).
  • Confident and professional phone communication skills.
  • Strong problem-solving ability and a customer-first attitude.
  • Comfortable using Google Sheets, CRM software, and messaging platforms.
  • Ability to multitask and work efficiently in a fast-paced environment.

Preferred Qualifications

  • Experience with Shopify, Shiprocket, or similar e-commerce platforms.
  • Experience handling WhatsApp Business and Instagram DMs.
  • Good typing speed and attention to detail.

Salary

Competitive salary based on experience and skills.

Why Join Come Again?

  • Be part of one of India's fastest-growing D2C jewelry brands.
  • Friendly and supportive work environment.
  • Opportunities for learning, growth, and career advancement.
  • Work on exciting products loved by thousands of customers.

Pay: ₹22,000.00 - ₹28,000.00 per month

Education:

  • Bachelor's (Required)

Experience:

  • Customer support: 1 year (Required)

Language:

  • Excellent English (Required)

Work Location: In person

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