Restaurant Captain jobs in Santa Cruz, Mumbai, Maharashtra

Job Description – Restaurant Captain

Company: Earth Café
Department: Operations
Position: Restaurant Captain
Location: Mumbai
Reporting To: Restaurant Manager / Assistant Restaurant Manager

Job Purpose

The Restaurant Captain is responsible for ensuring smooth and efficient table service, maintaining service standards, coordinating with the kitchen and FOH team, driving guest satisfaction and supporting the management team in achieving outlet sales and operational targets.

The Captain will act as a floor leader during the assigned shift, ensuring that the team follows the prescribed SOPs and delivers a premium guest experience.

Key Responsibilities1. Guest Service & Table Management

• Welcome and acknowledge guests promptly and professionally.
• Manage assigned tables/sections and ensure smooth service flow.
• Follow the complete Sequence of Service as per company SOP.
• Ensure accurate order taking and timely communication with the kitchen/barista team.
• Conduct regular table visits and proactively identify guest requirements.
• Ensure correct food and beverage presentation and service.
• Handle basic guest complaints and escalate serious issues to the ARM/Manager.
• Ensure guest requests are attended to promptly.

2. Sales & Suggestive Selling

• Achieve assigned daily and monthly sales targets.
• Drive suggestive selling, upselling and cross-selling.
• Promote beverages, desserts, retail products and high-margin items.
• Ensure retail products are mentioned appropriately during the guest journey and billing.
• Increase AOV through effective recommendations and product pairing.
• Understand daily promotions, offers and focus products.

3. Team Supervision

• Guide and supervise service staff during the shift.
• Allocate tables/sections to team members as directed by the ARM/Manager.
• Monitor staff performance throughout the shift.
• Ensure staff follow grooming and hygiene standards.
• Support new team members during induction and on-the-job training.
• Conduct or support pre-shift briefings.
• Correct service deviations immediately and report repeated issues to management.

4. SOP & Service Standards

• Ensure 100% adherence to restaurant SOPs.
• Maintain standards for:
• Table setup
• Cutlery and crockery
• Caddy setup
• Menu presentation
• Order taking
• Food & beverage service
• Clearing procedures
• Billing
• Guest interaction
• Ensure plates and glasses are handled correctly without touching food-contact areas.
• Ensure tables are reset promptly and correctly.
• Maintain service readiness throughout the shift.

5. Restaurant Hygiene & Grooming

• Ensure personal grooming standards are maintained.
• Check team grooming before service.
• Ensure tables, chairs, menus, caddies and service areas remain clean.
• Follow company hygiene and FSSAI requirements.
• Immediately report hygiene or safety concerns to the ARM/Manager.

6. Billing & Cash Handling

• Ensure accurate order punching and billing.
• Verify guest bills before presenting them where required.
• Ensure discounts, complimentary items and voids are processed only with appropriate authorization.
• Ensure correct payment collection procedures are followed.
• Report billing discrepancies immediately.

7. Coordination

• Coordinate effectively with:
• Kitchen
• Barista/Bar
• Cashier
• Stewarding
• Host/Reception
• Restaurant Management
• Communicate special requests, allergies and guest requirements accurately.
• Ensure smooth coordination during peak hours.

8. Opening & Closing Duties

• Complete assigned opening checklist before service.
• Ensure section readiness before guests arrive.
• Check menus, cutlery, crockery, caddies and service equipment.
• Complete closing responsibilities and ensure proper handover to the next shift.
• Report shortages, damages or operational issues to the ARM/Manager.

Candidate Profile

• Diploma/Degree in Hotel Management, Hospitality or relevant field preferred.
• 2–4 years of experience in premium restaurants, cafés, hotels or fine-dining establishments.
• Previous experience as Restaurant Captain / Senior Steward / Senior Associate preferred.
• Strong knowledge of restaurant service and sequence of service.
• Excellent communication and guest-handling skills.
• Strong selling and upselling ability.
• Good knowledge of food, beverages and menu items.
• Well-groomed, disciplined and customer-oriented.
• Ability to work under pressure and manage high-volume service.
• Strong team-player with leadership potential.

Pay: Up to ₹27,000.00 per month

Benefits:

• Food provided
• Provident Fund

Work Location: In person