Restaurant Chains jobs in Mumbai, Maharashtra

We are looking for an experienced and customer-focused Restaurant Manager to oversee the daily operations of our restaurant in Mumbai. The candidate will be responsible for delivering exceptional guest experiences, maintaining service standards, leading the restaurant team, and achieving business and profitability targets in line with the brand’s standards.

Key Responsibilities

1. Restaurant Operations

* Oversee day-to-day restaurant operations and ensure smooth functioning.

* Maintain high standards of food quality, service, hygiene, and ambience.

* Ensure adherence to company SOPs and operational guidelines.

* Monitor table management, reservations, and overall service efficiency.

2. Guest Experience

* Ensure exceptional guest service in line with Burma Burma’s service standards.

* Handle guest feedback, complaints, and escalations professionally.

* Build strong relationships with guests and enhance customer satisfaction.

* Ensure a welcoming and memorable dining experience.

3. Team Management & Training

* Lead, motivate, and supervise the restaurant operations team.

* Train team members on service standards, menu knowledge, and guest engagement.

* Conduct performance reviews and identify training and development needs.

* Ensure effective coordination between the kitchen and service teams.

* Foster teamwork, discipline, and a positive work environment.

4. Sales & Financial Performance

* Drive restaurant sales and achieve revenue and profitability targets.

* Monitor food costs, beverage costs, and operational expenses.

* Analyse sales reports, average guest spend, and other key performance indicators.

* Identify opportunities to increase revenue and improve profitability.

* Ensure accurate billing, cash handling, and adherence to financial procedures.

5. Inventory & Cost Control

* Monitor inventory levels, stock consumption, and product availability.

* Conduct regular stock checks and inventory audits.

* Minimise wastage and implement effective cost-control measures.

* Ensure proper storage and handling of food and beverage items.

6. Hygiene, Safety & Compliance

* Maintain high standards of cleanliness, sanitation, and food safety.

* Ensure compliance with applicable FSSAI regulations and company policies.

* Conduct regular operational checks and ensure timely corrective action.

* Maintain restaurant presentation and workplace safety standards.

7. Reporting & Coordination

* Prepare and review daily, weekly, and monthly sales and operational reports.

* Coordinate with the HR, finance, kitchen, and central operations teams as required.

* Monitor restaurant performance against business targets.

* Implement management directives and continuously improve operational efficiency.

Eligibility Criteria

* Graduate in Hotel Management, Hospitality, or a related field preferred.

* 5–8 years of relevant experience in the restaurant or hospitality industry, including managerial experience.

* Experience in premium casual dining, fine dining, or a reputed restaurant chain is preferred.

* Strong knowledge of restaurant operations, guest service, sales, and cost control.

* Excellent leadership, communication, and problem-solving skills.

* Ability to work in a fast-paced environment and manage a high-volume restaurant.

Pay: ₹60,000.00 - ₹70,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Food provided
• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person