Restaurant Hotels jobs in Udaipur, Rajasthan

We are looking for a hospitable, energetic, and professional Restaurant Captain to join our team. As a Restaurant Captain, you will be responsible for managing the dining floor, delivering exceptional guest experiences, leading junior service staff, and ensuring overall restaurant operations run smoothly during operational shifts.

Key Responsibilities

1. Guest Management & Hospitality

• Warm Welcomes: Promptly greet and welcome arriving guests in a warm, friendly, and courteous manner. Assist with seating and table reservations.
• Guest Satisfaction: Monitor all tables during service to ensure food and beverage items are served promptly and accurately.
• Feedback Handling: Collect guest feedback on food quality, service, and ambiance. Professionally resolve any guest concerns or complaints on the floor.

2. Menu Knowledge, Order Taking & Upselling

• Menu Expertise: Possess deep knowledge of all food dishes, beverages, ingredients, preparation methods, and dietary/allergy options.
• Order Taking & Explanation: Explain menu items, offer curated recommendations based on guest preferences, and record orders accurately on the POS system.
• Active Upselling: Actively recommend signatures, house specials, beverages, starters, and desserts to enhance the guest dining experience and boost average check sizes.

3. Floor Operations & Coordination

• Kitchen & Bar Coordination: Communicate special requests, dietary restrictions, and table requirements clearly to the kitchen and bar teams.
• Billing & Payments: Present accurate bills, process payments (cash/card/UPI/POS), and complete shift-closing settlement procedures.
• Mise-en-place & Inventory: Ensure table setups, side stations, cutlery, crockery, and daily par stocks are fully replenished and prepared before each service shift.

4. Staff Leadership & Training

• Coaching & Mentoring: Train and guide junior waiters, servers, and stewards in service etiquette, menu knowledge, and standard operating procedures (SOPs).
• Team Supervision: Supervise waitstaff during shifts, assign station coverage, and foster strong teamwork across the floor.

5. Hygiene, Safety & Cleanliness

• Overall Hygiene Standards: Inspect and maintain high cleanliness, hygiene, and organization standards throughout the front-of-house (dining area, side stations, seating, utensils) and back-of-house areas.
• Compliance: Enforce food safety, sanitation regulations, and personal grooming/uniform guidelines for all service staff.

Key Requirements & Qualifications

• Experience: 1–3 years of experience as a Waiter, Senior Steward, or Captain in a high-volume restaurant or hotel environment.
• Skills: Strong verbal communication, interpersonal skills, and customer service orientation.
• Technical: Familiarity with Point of Sale (POS) software and basic billing setups.
• Attributes: Neat personal presentation, ability to multitask under pressure, and strong leadership/coaching capabilities.

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Flexible schedule
• Food provided
• Paid time off

Work Location: In person