Position: General Manager – Restaurant Operations
Company: SOMARA
Location: Lucknow, Uttar Pradesh
Employment Type: Full-Time
Industry: Hospitality / Restaurants / Restrobar

About SOMARA

SOMARA is a contemporary restrobar in Lucknow offering a distinctive World Cuisine dining and hospitality experience, combining premium food, beverages, ambience and service.

We are looking for an experienced, commercially driven and highly energetic General Manager to lead the overall operations and business performance of SOMARA.

Job Responsibilities

Take overall responsibility for the day-to-day operations and business performance of SOMARA.
Lead all restaurant departments including F&B Service, Kitchen, Bar, Guest Relations, Housekeeping, Sales and Administration.
Ensure smooth and efficient operations across all shifts.
Develop and implement operational SOPs and ensure strict adherence.
Monitor daily sales, revenue, covers, average order value, table turnover and profitability.
Drive revenue growth through dining, events, corporate bookings, private parties and special occasions.
Work closely with the Corporate Sales Manager to develop and grow corporate business.
Monitor food and beverage costs, wastage, inventory and operational expenses.
Coordinate with the Executive Chef and culinary team to maintain food quality and consistency.
Ensure exceptional guest service and maintain SOMARA's service standards.
Handle important guest interactions, complaints and service recovery professionally.
Build strong relationships with VIP guests, corporate clients and key customers.
Develop strategies to increase repeat customers and customer loyalty.
Monitor customer feedback, online reviews and guest satisfaction.
Coordinate with Marketing to execute promotions, events and revenue-generating campaigns.
Plan and manage special events, celebrations, launches and high-volume occasions.
Prepare and review daily, weekly and monthly operational reports.
Analyse business performance and identify areas for improvement.
Monitor staff productivity, attendance, discipline and performance.
Work closely with HR for recruitment, training, manpower planning and employee retention.
Conduct regular team meetings and performance reviews.
Ensure compliance with food safety, hygiene, licensing and applicable statutory requirements.
Maintain high standards of cleanliness, ambience, service and operational discipline.
Coordinate with vendors, suppliers and external partners when required.
Ensure the restaurant operates within approved budgets and business targets.
Report business performance, challenges and opportunities directly to management.

Revenue & Business Development

The General Manager will be responsible for driving business across:

Dine-in Revenue
Corporate Dining
Private Events
Corporate Events
Birthday & Celebration Bookings
Business Meetings
Group Dining
Special Events
Seasonal Campaigns
Partnerships & Brand Collaborations

Pre-Opening Responsibilities

The General Manager will play a key role in SOMARA's pre-opening and launch process, including:

Finalising operational SOPs.
Coordinating department-wise manpower requirements.
Supporting recruitment and team formation.
Coordinating staff induction and training.
Establishing service standards.
Conducting mock services and trial runs.
Coordinating with kitchen, bar, service and support teams.
Developing opening-day operational plans.
Establishing reporting and control systems.
Coordinating soft opening and launch operations.
Ensuring the restaurant is fully operationally ready before opening.

Candidate Profile

8–15 years of relevant hospitality/F&B experience.
Minimum 3–5 years in a senior management role such as General Manager, Restaurant General Manager, Operations Manager, F&B Manager or equivalent.
Experience in premium restaurants, restrobars, luxury hotels or high-volume F&B establishments preferred.
Strong understanding of restaurant operations and commercial performance.
Proven experience in managing large teams and multiple departments.
Strong knowledge of revenue management, cost control and profitability.
Excellent leadership, communication and negotiation skills.
Strong understanding of guest experience and service standards.
Experience in corporate sales, events and business development is an advantage.
Strong analytical and decision-making abilities.
Comfortable working in a fast-paced, high-pressure environment.
Graduate in Hospitality Management, Business Management or related field preferred.

What We Are Looking For

We are looking for a business-minded hospitality leader who can take ownership of SOMARA's overall performance.

The ideal candidate should be capable of moving between strategy and execution—from analysing revenue and costs to personally resolving a guest issue or managing a busy service.

The successful candidate will be expected to build a high-performance team, deliver exceptional guest experiences and consistently improve revenue, profitability and operational standards.

Key Skills

Pay: ₹75,000.00 - ₹100,000.00 per month

Work Location: In person