We are looking for an experienced and dynamic Restaurant Manager / Junior Operations Manager to oversee the complete day-to-day operations of the restaurant/floor. The ideal candidate should have strong leadership skills, excellent guest relations, and the ability to coordinate effectively with Kitchen, Banquets, Sales & Marketing, Finance, and other departments.

The candidate should be customer-focused, operationally strong, and capable of leading the team while ensuring high standards of service, hygiene, discipline, and guest satisfaction.

Key Roles & Responsibilities

Oversee the complete restaurant/floor operations and ensure smooth functioning of the outlet during all shifts.
Lead, supervise, and motivate the F&B service team to deliver consistent and high-quality guest service.
Manage staff deployment, duty allocation, shift planning, and daily operational requirements.
Maintain strong guest relations and ensure an exceptional experience for club members and guests.
Handle guest feedback, complaints, special requests, and service recovery effectively.
Coordinate closely with the Kitchen and Chefs to ensure timely food preparation, order accuracy, food quality, and smooth service.
Coordinate with the Banqueting team for events, functions, special requirements, and operational arrangements.
Work closely with the Sales & Marketing team for promotions, events, member activities, and other business initiatives.
Coordinate with the Finance team regarding billing, payments, discounts, revenue reporting, and financial controls.
Monitor daily sales, covers, average spend, wastage, and other relevant operational performance indicators.
Ensure accurate billing and adherence to approved discount and payment procedures.
Conduct regular floor inspections to ensure cleanliness, ambience, table setup, grooming, and service readiness.
Ensure compliance with SOPs, food safety, hygiene, health and safety standards, and company policies.
Train, coach, and develop team members to improve service standards and operational performance.
Monitor employee attendance, grooming, punctuality, discipline, and overall performance.
Address operational challenges promptly and escalate critical matters to the F&B/Club Manager.
Coordinate with Housekeeping, Engineering, Security, Purchase, and other departments to ensure smooth operations.
Ensure proper opening and closing procedures are followed.
Prepare and submit daily operational reports and provide regular updates to management.
Support the planning and execution of club events, VIP visits, special functions, and high-volume operations.
Ensure effective coordination between the Front of House and Back of House teams.
Take ownership of floor-level operations and ensure timely resolution of operational issues.
Contribute to improving guest satisfaction, team productivity, revenue, and overall outlet performance.

Candidate Profile

3–5 years of experience in F&B operations, preferably with managerial/supervisory experience and career progression from F&B Executive/Service Associate to Floor Manager or equivalent.
Experience in a premium restaurant, hotel, club, or hospitality environment will be preferred.
Strong knowledge of restaurant and F&B service operations.
Strong guest relations and customer service skills are mandatory.
Excellent leadership and team-handling abilities.
Strong command of written, spoken, and reading English.
Good communication skills in Hindi and Kannada are mandatory.
Excellent interpersonal and communication skills.
Strong problem-solving and decision-making abilities.
Ability to coordinate effectively with multiple departments.
Ability to work under pressure and manage high-volume operations.
Professional grooming and a customer-focused approach.