Company: Goldstone Hospitality
Brand: SOMARA
Location: Lucknow, Uttar Pradesh
Department: Restaurant Operations
Experience: 5–10 Years
Employment Type: Full-time

Job Summary

Goldstone Hospitality is seeking a highly organised, results-driven, and experienced Restaurant Operations Manager to oversee the day-to-day operations of SOMARA, a premium restaurant and restro-bar.

The candidate will be responsible for ensuring seamless restaurant and bar operations, maintaining exceptional guest service standards, managing operational teams, controlling costs, driving revenue, and ensuring compliance with company policies and applicable regulations. The ideal candidate should have strong leadership skills and proven experience in managing premium restaurants, hotels, lounges, or restro-bars.

Key Responsibilities1. Daily Restaurant Operations

Oversee daily restaurant, bar, dining, rooftop, and designated guest-area operations.
Ensure smooth opening, service, closing, and shift handover procedures.
Monitor table allocation, reservations, guest flow, service timing, and table turnover.
Ensure all operational areas are prepared before service and maintained throughout operating hours.
Implement and monitor standard operating procedures (SOPs) across departments.
Coordinate with kitchen, bar, housekeeping, security, maintenance, and front-desk teams.

2. Team Management & Leadership

Supervise restaurant managers, captains, F&B service associates, hostesses, and other operational staff.
Prepare duty rosters, staff deployment plans, and shift schedules.
Monitor attendance, punctuality, grooming, discipline, and service performance.
Conduct staff briefings, training sessions, and performance evaluations.
Support recruitment, onboarding, and employee development.
Build a professional, accountable, and guest-focused team culture.

3. Guest Experience & Service Quality

Ensure guests receive prompt, courteous, and personalised service.
Handle escalated guest complaints and resolve service issues professionally.
Monitor customer feedback, online reviews, and recurring complaints.
Maintain high standards of ambience, cleanliness, hospitality, and presentation.
Coordinate VIP visits, private dining, celebrations, corporate bookings, and special events.
Identify opportunities to improve guest satisfaction and encourage repeat visits.

4. Revenue Generation & Sales

Monitor daily sales, revenue targets, average guest spending, and table utilisation.
Work with the General Manager and marketing team to improve footfall and revenue.
Drive responsible upselling of food, beverages, premium offerings, and special menus.
Coordinate restaurant promotions, events, group bookings, and private functions.
Review sales performance and recommend corrective actions where required.
Support initiatives to improve profitability and customer retention.

5. Cost Control & Inventory Management

Monitor food and beverage costs, operational expenses, wastage, and breakages.
Coordinate with the kitchen, bar, store, purchase, and accounts teams.
Ensure proper inventory control, stock requisitions, and authorised consumption.
Monitor high-value beverage inventory and investigate unexplained stock variances.
Review consumption patterns and identify opportunities to reduce avoidable costs.
Ensure purchasing and expense approvals follow company procedures.

6. Compliance, Hygiene & Safety

Ensure compliance with applicable food safety, hygiene, fire safety, liquor licensing, and other statutory requirements.
Monitor cleanliness across dining areas, washrooms, rooftop spaces, and service stations.
Ensure adherence to responsible alcohol service procedures and applicable laws.
Conduct operational inspections and ensure timely resolution of identified issues.
Coordinate with security and facility teams for emergency preparedness and incident management.
Maintain required records, checklists, and compliance documentation.

7. Reporting & Administration

Prepare and review daily sales reports, operational summaries, staff attendance, and incident reports.
Monitor departmental performance against operational targets and budgets.
Coordinate with accounts for billing accuracy, cash handling controls, and reconciliation.
Ensure POS systems, reservation tools, and operational records are used correctly.
Report operational issues, guest concerns, staffing requirements, and improvement opportunities to senior management.

8. Events & Operational Planning

Coordinate the operational execution of parties, corporate events, celebrations, and special functions.
Plan staffing, seating, service arrangements, and coordination with kitchen and bar teams.
Ensure event areas are prepared before guest arrival and restored after the event.
Support management in implementing new service concepts, SOPs, and operational improvements.

Eligibility & Requirements

5–10 years of experience in restaurant or F&B operations, including managerial responsibilities.
Experience in premium restaurants, hotels, fine dining, lounges, or restro-bars preferred.
Strong understanding of restaurant floor management, bar operations, guest relations, and service standards.
Knowledge of revenue monitoring, cost control, inventory management, and staff scheduling.
Proficiency in POS systems, MS Excel, and restaurant management software.
Excellent leadership, communication, problem-solving, and decision-making skills.
Ability to manage busy service periods and lead teams under pressure.
Willingness to work rotational shifts, evenings, weekends, and holidays.

Key Performance Indicators (KPIs)

Revenue achievement and operational profitability.
Guest satisfaction and service quality.
Food and beverage cost control.
Staff productivity, attendance, and retention.
Reduction in wastage, breakages, and inventory discrepancies.
Compliance with SOPs, hygiene, and safety standards.
Operational efficiency and timely reporting.

How to Apply

Interested candidates should submit their updated resume along with their current salary, expected salary, notice period, and relevant restaurant operations experience.

Employer: Goldstone Hospitality
Brand: SOMARA
Location: Lucknow, Uttar Pradesh

Pay: ₹75,000.00 - ₹125,000.00 per month

Work Location: In person