Restaurant Operations Manager jobs in Chennai, Tamil Nadu

Job Summary

The Restaurant Manager is responsible for the overall day-to-day operations of the Thuritham restaurant, ensuring exceptional customer service, operational efficiency, food safety, profitability, and employee engagement. The role requires strong leadership to maintain brand standards while delivering a fast, hygienic, and memorable dining experience. These responsibilities align with standard restaurant management practices across hospitality operations.

Key Responsibilities1. Restaurant Operations

• Manage daily restaurant operations during all shifts.
• Ensure smooth coordination between kitchen, service counter, and dining area.
• Maintain speed of service as per company standards.
• Ensure restaurant opens and closes on time.
• Conduct daily pre-shift briefings.

2. Customer Experience

• Deliver outstanding guest service.
• Resolve customer complaints promptly.
• Monitor customer feedback and implement improvements.
• Ensure cleanliness and pleasant ambience throughout operating hours.

3. Team Management

• Recruit, train, coach, and develop restaurant employees.
• Prepare duty rosters and manpower schedules.
• Monitor attendance, grooming, punctuality, and discipline.
• Conduct performance reviews and recommend rewards or corrective actions.

4. Food Quality & Hygiene

• Ensure compliance with food safety and hygiene standards.
• Monitor food presentation, taste, freshness, and portion control.
• Ensure compliance with SOPs and sanitation procedures.
• Coordinate with kitchen to minimize food wastage.

5. Inventory & Cost Control

• Monitor stock levels of raw materials, packaging, and consumables.
• Conduct daily and monthly inventory verification.
• Control food cost, wastage, and pilferage.
• Coordinate with stores and purchase for timely replenishment.

6. Sales & Business Development

• Achieve daily, weekly, and monthly sales targets.
• Increase average bill value and customer footfall.
• Execute local marketing initiatives.
• Promote seasonal offers and new products.

7. Cash & Financial Management

• Ensure accurate billing and cash handling.
• Verify daily sales reports and cash reconciliation.
• Monitor discounts, voids, refunds, and complimentary bills.
• Control operating expenses to improve profitability.

8. Compliance

• Ensure compliance with FSSAI regulations and company policies.
• Maintain statutory records and operational checklists.
• Ensure workplace safety and emergency preparedness.

9. Administration

• Maintain restaurant assets and equipment.
• Coordinate maintenance activities.
• Submit daily operational MIS reports.
• Ensure availability of uniforms, housekeeping materials, and packaging supplies.

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

• Flexible schedule
• Food provided
• Health insurance
• Life insurance
• Provident Fund

Work Location: In person