We are looking for an experienced and responsible Food Court Operations Manager to manage the overall day-to-day operations of our foodcourt and multiple QSR outlets.

The ideal candidate should have strong experience in food and beverage operations, team management, customer service, food safety, vendor coordination, sales improvement, and cost control. The candidate will be responsible for ensuring smooth operations across all outlets while maintaining high standards of hygiene, service quality, discipline,

Key Responsibilities

1. Food Court Operations

Manage the complete day-to-day operations of the food court.
Ensure all outlets operate smoothly and according to company SOPs.
Monitor opening, closing, cleanliness, service, and operational standards.
Coordinate with outlet managers and supervisors to resolve operational issues.
Ensure proper coordination between all food court outlets.

2. Team Management

Manage outlet managers, supervisors, chefs, service staff, housekeeping, and support teams.
Prepare and monitor staff duty rosters and manpower requirements.
Ensure staff attendance, punctuality, grooming, discipline, and performance.
Conduct regular team meetings and provide operational guidance.
Identify manpower gaps and coordinate with HR for recruitment.

3. Food Safety & Hygiene

Ensure strict compliance with FSSAI and company food safety standards.
Maintain high standards of personal hygiene, kitchen hygiene, and food handling.
Conduct regular hygiene and operational inspections.
Ensure proper storage, temperature control, cleaning, pest control, and waste management.
Take immediate corrective action on hygiene or food safety issues.

4. Sales & Business Improvement

Monitor daily sales and outlet performance.
Identify opportunities to increase sales and improve customer traffic.
Work with outlet teams on promotions, menu improvements, delivery platforms, and customer engagement.
Track outlet-wise performance and prepare regular reports for management.
Develop action plans for underperforming outlets.

5. Cost Control & Inventory

Monitor food cost, wastage, inventory, and consumption.
Ensure proper receiving and storage of raw materials.
Control unnecessary wastage and pilferage.
Ensure regular stock verification and inventory reconciliation.
Coordinate with purchase and accounts teams for smooth operations.

6. Customer Experience

Maintain high standards of food quality, service, cleanliness, and customer satisfaction.
Handle customer complaints professionally and ensure timely resolution.
Monitor customer feedback and identify recurring operational issues.
Ensure the food court provides a clean, safe, and positive customer experience.

7. Vendor & Property Management

Coordinate with vendors, suppliers, housekeeping, security, maintenance, and property management.
Follow up on maintenance, repairs, hygiene, infrastructure, and facility-related issues.
Maintain good professional relationships with property management and business partners.
Ensure all operational requirements are completed within agreed timelines.

8. Compliance & Documentation

Ensure required licenses, certificates, records, and operational documents are maintained.
Support management during audits, inspections, and government visits.
Maintain daily operational checklists and reports.
Ensure all outlets follow company policies and statutory requirements.

Required Skills

Strong food court/QSR/F&B operations experience.
Excellent team management and leadership skills.
Good knowledge of food safety and hygiene standards.
Strong understanding of food cost, inventory, wastage, and operational controls.
Good communication and problem-solving skills.
Ability to manage multiple outlets and teams simultaneously.
Strong customer service orientation.
Good knowledge of MS Excel and basic reporting.
Ability to work under pressure and handle operational challenges independently.

Qualification

Bachelor's degree or Diploma in Hotel Management, Hospitality, Food & Beverage Management, or a related field preferred.
4–8 years of relevant F&B/QSR/food court operations experience.

Key Performance Indicators (KPIs)

Food court sales and outlet-wise sales growth
Food cost and wastage control
Customer satisfaction
Food safety and hygiene compliance
Staff productivity and attendance
Inventory accuracy
Operational cost control
Outlet profitability
Timely completion of operational action points

What We Expect

We are looking for someone who is hands-on, accountable, disciplined, and solution-oriented. The Operations Manager should be capable of taking ownership of day-to-day operations, managing teams effectively, identifying problems early, and ensuring that agreed action points are completed without constant follow-up from management.

Pay: ₹35,000.00 - ₹40,000.00 per month

Work Location: In person