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Restaurant jobs in Delhi, Delhi

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steward
Guest Service Associate - Food & Beverage
PULLMAN
·
3.4
Delhi
Full-time

Job details

Pay information not provided
Full-time
Delhi

Full job description

Job Description
  • JOB PURPOSE

To assist with service in the F&B outlet area and for all support functions in the restaurant service of an assigned work station area in a restaurant. To consistently exceed guest expectations and provide the highest levels of product and services and prepare and maintain the dining rooms in line with the Hotel standards and guest expectations.

  • EXECUTIVE RESPONSIBILITIES & EMPOWERMENT
    • Behaves and acts in an exemplary fashion, embodying the brand mindset
    • Welcomes guests and provides a high standard of service in the F&B point of sale or meeting rooms (co-meeting offer)
      • Contributes globally to guest satisfaction through the quality of his/her work and exemplary behavior
    • Establishes effective employee relations and maintain the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees.
  • KEY OPERATIONAL RESPONSIBILITIES

Financial

  • Takes care of the restaurant cashiering as per policy.
  • Helps manage crockery and appliances by avoiding breakages
  • To assist with inventories as per schedules,

Operational

  • Prepares the restaurant and preparation areas as per the Outlet standards and layout.
  • Welcomes guests and provides waiter service
  • Before every shift, finds out about dish composition and any service related official communication.
    • Organizes his/her work to suit fluctuations in numbers, events and guests
    • Ensures the equipment used remains in good condition
  • Cleans and polishes Glassware, Silverware
  • Replenishes supply of linen and other Operating equipment.
  • Obtains requested items from the storeroom.
  • Follows correct sequence of service outlined in the Standard Operating Manual.
  • Sets up tables in accordance with Restaurant policy.
  • Cleans and removes dishes from the table after service is completed.
  • Cleans all spillage during mealtime and at closing.
  • Transports soiled dishes from dining room to kitchen and depositing them in proper placing at the Steward area.
  • Cleans and tidies the restaurant and preparation areas after closing

Team Management

  • Takes part in meeting the department's targets by respecting the procedures and internal audits applicable in the hotel

General Duty

  • Suggests food and beverages, therefore to be well versed with the menu, method of preparation and accompaniments.
  • Maintains cleanliness and mise-en-place level at working station and service pantry for smooth operation.
  • Keeps general appearance and maintenance of Restaurant working areas.
  • Maintains excellent grooming standard at all times.

Inter – Personnel Traits

  • Committed to delivering high levels of customer service
  • Positive attitude
  • Good communication skills
  • Flexibility to respond to a range of different work situations
  • Ability to work on your own or in teams
  • Resilience

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