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Jr Technical Support Executive.
Wagle Estate, Thane, Maharashtra
₹15,000 - ₹21,000 a month
Full-time

Job details

₹15,000 - ₹21,000 a month
Full-time
Rotational shift
Wagle Estate, Thane, Maharashtra

Full job description

Opening for Jr Technical Support Executive. !!!

Company Name: - Dusane Infotech India Pvt. Ltd

Company Website:- https://www.dusaneinfotech.com/

Position: - Jr Technical Support Executive

Job type – Full time

Job Location - Thane (West)

Working days - 5 Days working

Experience: 0- 1 year of experience

Education: Any Bachelor Degree, With Basic Network Knowledge AND good English Speaking Knowledge, If Call center knowledge is there then Good.

Additional Skills: -

· Good written and verbal communication skills.

· Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations.

· Basic understanding of some of the following technologies Networking

Non-negotiable skills: -

Graduate degree, Good Communication Skills & Good English Speaking Knowledge

Responsibilities: -

  • Take ownership of customer issues reported and see problems through to resolution
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Resolve customer’s issues via the telephone, email
  • Reproducing issues in-house and responding back in a timely manner.
  • Escalate issues in a timely manner according to Standard Operating Procedures.
  • Focus on an area of technical specialization and attend technical trainings,
  • Give the training to Jr. Engineers

Job Role: -

· Inbound and outbound calling good practices & solutions

· Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

· Prepare accurate and timely reports

· Resolving escalated customer complaints without the need for team lead intervention

· Ready to work in 24/7 working format

· Participate in technical communications within the Technical Support Team to share best practices and learn about new technologies.

If you are interested Share your updated resume on given mail id - jidnyasap@diipl.com

Thanks and Regards

Jidnyasa pate

Dusane Infotech (I) Pvt. Ltd

Job Type: Full-time

Pay: ₹15,000.00 - ₹21,000.00 per month

Application Question(s):

  • Are you Able to Work in Rotational shift?
  • Do you have basic knowledge of Network and Hardware ?
  • Are you interested for Voice Process job role ?
  • Where Do you Stay ?

Education:

  • Bachelor's (Preferred)

Work Location: In person

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