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Medical Associate
Wipro Limited
·
3.8
Gurugram, Haryana
Apply on company site

Job details

Pay information not provided
Gurugram, Haryana

Full job description

Job Title: Medical Associate
City:
State/Province:
Posting Start Date: 2/3/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs

R͏oles & Responsibilities

Receives customer Complaints through calls/emails/faxes

Ensures accurate capture and entry of Complaint information

Owns Complaint handling process

Assesses Complaints (events) for proposed MDR reportability and submits assessment to

client

Follow-ups for additional information and product returns

Primary, single source customer contact

Responsible for gathering event registration information (as defined by SOP’s) from

customers

Owns and manages the event through registration through potential regulatory

reporting, sample retrieval, investigation, provide customer response and ultimately to

closure/reopening as needed

Responsible for contacting SME’s, QAs, Team Lead as needed to obtain complaint closure

Responsible in timely escalation of significant events to the Team Lead

Keeps oneself updated, aware of, and compliant to all Company policies and procedures

which include Information Security Management Systems

Keeps all company information which includes customer information confidential and

secured

Performs reviews and assessments of complaints processed by peers as part of cross

utilization approach

Q͏ualifications

Bachelors of Science in Nursing or Pharmacy

Allied Medical Graduate

Preferably with clinical experience and/or a Registered Nurse/Pharmacist

A͏dditional Skills

Able to write effective Medical and Technical narratives regarding the complaints

Able to create Customer Letters

Must have good computer skills, effective keyboarding skills

Must have excellent telephonic and listening skills

Able to think critically to determine the type of questions which need to be asked to

gather necessary information

Good problem solving and analytical skills

Good customer service skills

͏

Deliver

No
Performance Parameter
Measure

1
Process
No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback

2
Self- Management
Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

Reinvent your world.¿We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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