Assignment Support Coordinator
Join NES Fircroft as an Assignment Support Coordinator and play a key role in delivering an exceptional contractor experience throughout the assignment lifecycle. As the central point of coordination for onboarding, compliance, contractor support, and assignment administration, you will help ensure operational excellence while building strong relationships with contractors, internal stakeholders, and external providers. This is an exciting opportunity for a highly organised and customer-focused professional who thrives in a fast-paced, collaborative environment.

What Youll Be Doing

Contractor Onboarding: Oversee contractor pre-mobilisation and onboarding activities, ensuring all required tasks, documentation, and approvals are completed on time.
Global Mobility Support: Assist with contractor relocation and global mobility administration where applicable.
Lifecycle Management: Track contract renewals, visa renewals, training completions, and other placement lifecycle activities to ensure ongoing compliance.
Third-Party Coordination: Liaise with external providers to arrange medicals, training, and mobilisation requirements.
Contractor Communication: Maintain regular communication with contractors throughout their assignments, providing support and guidance when required.
Process Knowledge: Stay informed of process updates, legislative changes, and compliance requirements relevant to contractor management.
Mailbox Management: Manage shared mailbox queries efficiently, prioritising and responding within agreed service levels.
Offboarding Coordination: Ensure accurate contractor offboarding and timely closure of placements within Bullhorn.
Issue Resolution: Follow up on flagged issues and work with consultants and stakeholders to drive timely resolution.
Reporting Support: Create ad hoc reports and maintain spreadsheets to support client and operational requirements.
Audit Compliance: Support monthly audit activities and contribute to achieving 100% compliance standards.
Cross-Functional Collaboration: Partner with Commercial, Payroll, Travel, and regional Assignment Support teams to deliver a seamless contractor experience.
Escalation Management: Escalate issues, workload concerns, and Bullhorn system challenges to the Team Leader or Manager as appropriate.
Visa Administration: Coordinate visa requests with the PRO team and ensure applications are completed within required timelines.
Regional Research: Research visa requirements and mobilisation processes for new locations and regions when needed.

Why NES Fircroft

Competitive Rewards: Enjoy a competitive salary and bonus scheme that recognises your contributions and performance.
Flexible Working: Benefit from working from home one day per week.
Community Involvement: Participate in charity initiatives and make a meaningful impact in local communities.
Career Development: Access clear progression opportunities and ongoing professional development.
Life Insurance: Receive comprehensive life insurance coverage for added peace of mind.
Early Finish Fridays: Start your weekend earlier with a 4pm finish every Friday.
Vibrant Culture: Work within a fun, energetic, and collaborative environment.
Achiever Club: Enjoy exclusive rewards, lunches, and dinners through our Achiever Club programme.
Supportive Team: Be part of a close-knit team focused on development, learning, and success.

What Were Looking For

Customer Service Experience: Previous experience in a customer-facing or service-oriented role is preferred.
Technical Proficiency: Strong working knowledge of Microsoft Office applications.
Communication Skills: Excellent verbal and written communication skills in English and Arabic, with a professional approach to stakeholder engagement.
Organisation Skills: Strong ability to prioritise workloads, manage multiple tasks, and meet deadlines.
Problem-Solving Ability: Resourceful and proactive in identifying and resolving issues.
Customer Focus: Committed to delivering an outstanding service experience to contractors and stakeholders.
Educational Background: Bachelors degree preferred.

Who Are We?
NES Fircroft is the worlds leading engineering workforce solutions provider, with more than 90 years of combined experience and a presence across 45+ countries. We deliver tailored workforce solutions across Oil & Gas, Power & Renewables, Infrastructure, Life Sciences, Mining, Automotive, and Chemicals, connecting exceptional talent with world-class opportunities. Our culture is built on excellence, innovation, collaboration, and a commitment to putting people first, whether they are our clients, contractors, or employees.

Accessibility & Inclusion
At NES Fircroft, we are committed to fostering a diverse, equitable, and inclusive workplace where everyone feels respected, valued, and empowered to succeed. We welcome applications from individuals of all backgrounds and are dedicated to providing reasonable adjustments throughout the recruitment process to ensure equal opportunities for all candidates.
About Us: https://www.nesfircroft.com
Meet The Team: https://www.nesfircroft.com/contact-us
YouTube: https://www.youtube.com/@NESFircroft
LinkedIn: https://www.linkedin.com/company/nes-fircroft/

Shriya Singh