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jobs in Seepz, Mumbai, Maharashtra
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- Skyleaf ConsultantsMumbai, Maharashtra
- Experience managing a customer support/call center team in e-commerce.
- Solve Serious Complaints: Investigate big customer issues and work with other teams to…
- Ganesh Benzoplast LimitedGoregaon East, Mumbai, Maharashtra
- 10.3 Knowledge of Power Query / Excel Automation will be an advantage.
- 3.2 Monitor production progress against sales requirements.
- Skyleaf ConsultantsMumbai, Maharashtra
- The role involves proactive communication, case ownership, and escalation management to ensure high service quality and client satisfaction.
- Sinaxis Enterprises Pvt LtdVikhroli, Mumbai, Maharashtra
- Assist the Owner in preparing information, reports, presentations, and documents required for business discussions.
- Google Workspace will be an added advantage.
- Gandhi Automation Pvt LtdMalad, Mumbai, Maharashtra
- Strong proficiency in Advanced MS Excel and typing.
- Experienced in accurate data entry, data validation, sorting and filtering, PivotTables, VLOOKUP/XLOOKUP,…
- United Way MumbaiMumbai, Maharashtra
- Post-Graduation in development studies (preference to be given with focus on Education sector).
- Organized and an excellent communicator- written as well as oral…
- Elite ButlersMumbai, Maharashtra
- Prior exposure to the hospitality, luxury, lifestyle, aviation, or premium service industry will be an added advantage.
- Corporate Gifting & Protocol Management.
- Happy HampersAndheri, Mumbai, Maharashtra
- Ensure every hamper meets our quality standards.
- Ability to work with hands and follow design instructions.
- Job Type:* Full-Time / Part-Time.
- Happy HampersAndheri, Mumbai, Maharashtra
- Ensure every hamper meets our quality standards.
- Ability to work with hands and follow design instructions.
- Job Type:* Full-Time / Part-Time.
- CommVersion SolutionsAndheri East, Mumbai, MaharashtraOften responds in 1 day5 hires made in past 30 days
- Understand client requirements, products, and services through company-provided training.
- Coordinate with internal teams and direct chats to the appropriate…
- Waaree Energies Ltd.Mumbai, Maharashtra
- Acquiring clients by penetrating new markets and creating awareness about Solar PV among Industrial and Commercial users through road shows, conferences, etc.
- View all Waaree Energies Ltd. jobs - Mumbai, Maharashtra jobs
- Salary Search: RM West salaries
- See popular questions & answers about Waaree Energies Ltd.
- JadestayMumbai, Maharashtra
- Prior experience in Airbnb hosting, hospitality, or customer support is preferred.
- We are looking for a reliable and guest‑focused Airbnb Host to manage the…
- Larsen & ToubroPowai, Mumbai, Maharashtra
- Procurement & Sourcing Vendor Development Cost Savings Procurement Supply Chain Management Strategic Sourcing Materials Management Contract Management SAP…
- View all Larsen & Toubro jobs - Powai, Mumbai, Maharashtra jobs
- Salary Search: procurement salaries
- See popular questions & answers about Larsen & Toubro
- DEEPAK KUSHAL KUNDERMumbai, Maharashtra
- Shift timing - 24x7 rotational shift.
- 5 days working 2 rotational week off.
- Assist customer query related booking , refund, reservation and cancellation.
- Empower HRMumbai, Maharashtra
- We are looking for energetic, hands-on and responsible event professionals who are comfortable working on the ground rather than only coordinating from an…
- Empower HRChurchgate, Mumbai, Maharashtra
- We are looking for energetic, hands-on and responsible event professionals who are comfortable working on the ground rather than only coordinating from an…
Customer Support Manager
Mumbai, Maharashtra
₹15,00,000 - ₹20,00,000 a year
-
Full-time
Customer Support Manager
Job details
₹15,00,000 - ₹20,00,000 a year
Full-time
Mumbai, Maharashtra
Full job description
Highlights:
5.00 - 10.00 Years
15.00 - 20.00 INR (Lacs)/Yearly
Full-time
Mumbai, Mumbai Suburbs
Roles & Responsibility
What You’ll Do:
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Solve Serious Complaints: Investigate big customer issues and work with other teams to fix them.
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Follow Rules: Make sure complaints are handled legally and fairly.
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Talk to Customers: Keep them updated on how their complaints are being resolved.
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Improve Processes: Find patterns in complaints and suggest ways to prevent future problems.
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Keep Records: Document everything for quality checks.
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Report to Management: Share updates on complaints and suggest improvements.
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Train & Lead: Guide junior staff on how to handle complaints better.
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Handle Escalations: Be the go-to person for the toughest customer issues.
Requirements
Skills Needed:
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Experience managing a customer support/call center team in e-commerce.
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Good with data, Microsoft Office, and CRM tools (like Salesforce).
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Strong communication (written and verbal).
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Ability to make quick decisions and improve processes.
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