Senior Desktop Support Engineer jobs
- Surya TechnologiesBangalore City, Bengaluru, Karnataka
- Food provided
- Health insurance
- Paid time off
- Paid sick time
- Leave encashment
- Provident Fund
- Recommend and implement improvements to enhance IT support services.
- Respond to IT support requests and resolve technical problems promptly.
- Trishield SystemsRemote
- Health insurance
- Paid time off
- Paid sick time
- Life insurance
- Internet reimbursement
- Provident Fund
- ◦ Daily operational processing monitoring and support.
- ◦ Assistance with problem support and resolution.
- ◦ Assistance with problem support and resolution.
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- Great Nation servicesOkhla, Delhi, Delhi
- Health insurance
- Occasional support may be required for residential systems linked to management infrastructure.
- The role requires a hands-on individual who can independently…
- CARE INFOTECHPune, Maharashtra
- Provide onsite and remote technical support to VIP users and executives.
- Install, configure, and maintain desktops, laptops, printers, and peripherals.
- Team ComputersLower Parel, Mumbai, Maharashtra
- Provide first/second level contact and problem resolution for user issuesProvide timely communication on issues status and resolutionMaintain ticket updates for…
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- HCLTechIndia
- To resolve the tickets raised as per the defined standards of time| cost and quality for increased customer satisfaction.
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- HCLTechIndia
- To resolve the tickets raised as per the defined standards of time| cost and quality for increased customer satisfaction.
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- IntellabelRemote
- Food provided
- Health insurance
- Paid time off
- Paid sick time
- Life insurance
- Cell phone reimbursement
- Collaborate with other support engineers to foster a knowledge-sharing environment.
- Experience with support ticketing systems and remote troubleshooting tools.
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- You have ITIL V4 and Microsoft certifications related to desktop engineering…
- Skovvy Information TechnologyRemote
- Ensure timely resolution of support requests.
- Provide technical support for deployment and migration activities.
- Experience with Intune and endpoint management.
- Countless services private limitedPune, Maharashtra
- Work from home
- Provide technical support to clients and internal users.
- Escalate critical issues to higher support teams when required.
- Orchard HealthcareIndia
- 1-2+ years of relevant experience as a technical support engineer.
- Configure operating systems and assist end-users in troubleshooting.
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- Company Description We're Nagarro. We are a digital product engineering company that is scaling in a big way! We build products, services, and experiences…
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- Spry Therapeutics pvt ltdRemote
- Health insurance
- Paid sick time
- Provident Fund
- Ability to multitask and handle multiple support requests simultaneously.
- Experience in a customer service or support role, preferably in a software/SaaS…
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- PinnacleUIndia
- 2+ years of experience in product support, preferably in a SaaS environment.
- Experience in building or contributing to a customer support or technical knowledge…
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- Utilize advanced support technologies and processes engineered to achieve outstanding results.
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Job Post Details
Senior Desktop Support Engineer - job post
Job details
Pay
- ₹5,00,000 - ₹9,00,000 a year
Job type
- Full-time
Location
Benefits
Pulled from the full job description
- Food provided
- Health insurance
- Paid time off
- Paid sick time
- Leave encashment
- Provident Fund
Full job description
Key Responsibilities:
Technical Support: Provide on-site technical support for hardware, software, and networking issues. Respond to IT support requests and resolve technical problems promptly.
System Maintenance: Install, configure, and maintain computer systems, including desktops, laptops, printers, and other peripheral devices.
Troubleshooting: Diagnose and resolve hardware and software faults. Perform regular system checks and maintenance to ensure optimal performance.
User Support: Assist users with IT-related queries and provide training on new systems and technologies. Ensure a high level of customer satisfaction through effective communication and problem-solving.
Security & Compliance: Basic understanding of security policies to protect IT systems from threats. Ensure compliance with industry regulations and organizational policies, including Cyber Security and Anti-Virus measures.
Documentation: Maintain accurate records of IT support activities, including incident reports, service requests, and system configurations. Prepare technical documentation and user manuals as needed, Write Help Desk articles and "How To" guides for end users.
Collaboration: Work closely with other IT team members to coordinate support efforts and share knowledge. Participate in IT projects and initiatives to improve overall IT service delivery.
Continuous Improvement: Stay updated with the latest IT trends and technologies. Recommend and implement improvements to enhance IT support services.
Wi-Fi and LAN Troubleshooting: Address connectivity issues for both Wi-Fi and Local Area Networks (LAN) to ensure stable, secure, and reliable network access.
Microsoft Application Troubleshooting: Provide support for Microsoft applications, including Office 365, ensuring smooth operations and resolving any application-related issues.
Pay: ₹500,000.00 - ₹900,000.00 per year
Benefits:
- Food provided
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person