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    • 1-2+ years of relevant experience as a technical support engineer.
    • Configure operating systems and assist end-users in troubleshooting.
    • View all Orchard Healthcare jobs - India jobs
    • See popular questions & answers about Orchard Healthcare
    • Experience: Minimum of 4 to 6 years of experience in IT support, desktop administration, or a similar technical infrastructure role, with at least 1-2 years…
    • Provide first/second level contact and problem resolution for user issuesProvide timely communication on issues status and resolutionMaintain ticket updates for…
    • Maintain IT infrastructure – Monitor and maintain office network, servers, printers, and other systems to ensure smooth day-to-day operations; escalate complex…
    • Provide guidance and knowledge sharing to other members of the support team.
    • Provide technical support for both Windows and macOS devices within an enterprise…
    • We are looking for a Production Support Engineer (based in India, remote) to join our customer-facing team supporting our flagship platforms Ledger and Payments…
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    • Utilize advanced support technologies and processes engineered to achieve outstanding results.
    • Responsible for providing day-to-day technical support to…
    • Strong understanding of application support methodologies and incident management.
    • Contribute to automation initiatives that improve support efficiency and…
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    • Utilize advanced support technologies and processes engineered to achieve outstanding results.
    • Responsible for providing day-to-day technical support to…
    • Own the support queue and work through tickets to drive customers to success.
    • Diagnose customer issues and solve for the root cause, not just the symptom.
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    • 2+ years of experience in a technical support, operations support, or similar customer-facing technical role.
    • Analyze recurring support patterns to propose and…
    • We are looking for a motivated Linux L1 Administrator to provide first-level support for Linux servers and infrastructure.
    • Perform daily server health checks.
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    • We are seeking an experienced senior implementation support engineer to lead complex technical implementation activities for UI-based workflow applications used…
    • Advocate for and drive improvements to support practices, product quality, and reusable documentation and support content that directly influence team…
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    Job Summary Key Responsibilities Skill Requirements Must Have Skill Confluence,Jira DevOps Good to Have Skill Other…

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Job Post Details

Technical Support Engineer
Orchard Healthcare
·
3.4
India
•
Remote
₹6,00,000 - ₹10,00,000 a year
Full-time
Apply on company site

Job details

₹6,00,000 - ₹10,00,000 a year
Full-time
Remote in India

Full job description

About the company:

Orange Health is India’s leading on-demand diagnostics lab for urban Indian consumers and is positioned as the fastest diagnostics lab in India. We were recognized as the Diagnostics Startup of the Year 2025*.*Launched in January 2021, Orange Health Labs is amongst the most loved brands in the healthcare sector, with over 30,000 reviews and the highest rating on Google for all its facilities across the country, and an NPS close to 90!

Orange Health Labs is among the best places to work, with a team of 1,000+ people across the company. We believe in treating colleagues with respect and investing in their growth for the long term. You can learn more about our work culture on our careers page and LinkedIn page

Our vision is supported by some of the world's leading investors like Accel, General Catalyst, Y combinator, Bertelsmann India, amazon and other marquee names. We have been recognized as Future Unicorn for two consecutive years by Hunrun India.

Roles and Responsibilities:

  • Configure operating systems and assist end-users in troubleshooting
  • issues with remote systems
  • Research, Identify, troubleshoot, and resolve customer issues in a timely
  • manner
  • Work with multiple software systems and escalate issues to the concerned
  • parties
  • Maintain accurate and comprehensive reports
  • Provide regular updates and feedback to the end-users

Skills Required for the role:

  • Bachelor s/Master s degree in Engineering, Computer Science (or
  • equivalent experience)
  • 1-2+ years of relevant experience as a technical support engineer
  • Good understanding of Python programming language
  • Basic programming skills would be required
  • Strong communication skills with an eagerness to learn
  • Experience in dealing with end-users to resolve issues

Why join us?

  • Market competitive salary with bi-annual increments.

  • Great stock option policy with rights to exercise 10 years post exit.

  • Well known for a collaborative culture with a top 10% rating on Glass door.

  • Fastest-growing health tech company in India with marquee investors.

  • Opportunity to build a product that will have a significant impact on people's health and well-being.

Workplace TypeRemote
Employment TypeFull-time
Experience Levelentry-level
Annual Compensation INR 600,000 - 1,000,000
Work Experience (years)1 - 4 years
Skills
troubleshootingdebuggingsql
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