Operations manager should balance the needs of key clients; ensure the teams they are
involved with are aware of the combined end goals; establish operations objectives and work
plans; delegate assignments to the leads when necessary; and conduct regular meetings to
improve productivity, process knowledge, and client satisfaction.

Minimum Job Requirements

Graduate / Post – Graduate in commerce with minimum 15 years of experience out of which
5 years directly related to the duties and responsibilities specified.
Completed degree(s) from an accredited institution that are above the minimum education
requirement may be substituted for experience on a year for year basis.

Roles and Responsibilities

Leading and delivering client engagements that helps identify, design, and implement creative
business solutions for the company.
Responsible for management and coordination of overall operations, SLA delivery across all
processes, quality and general administration of the process.
Oversee the quality of deliverables, manage team relationships effectively to ensure
exceptional performance; as well as participate in the development and presentation of
proposals for business development.
Responsible for client interactions with necessary reports highlighting efforts, result and
bottlenecks
Manage stakeholders and understand their business problem and provide adequate
solutions.
Collaborate across multiple stakeholders: business leaders, delivery leads, account
management for service delivery, capability showcase and new business development.
Excellent Client Management, aiming at high Client Satisfaction scores.
Manage conference calls / other communication with the client and build a rapport with key
client contacts.
Develop roadmaps and establish KPIs, to manage performance and communicate results on
client account.

Lead & motivate a team and ensure their development through direct coaching / feedback
wherever required.
Support Learning and development initiatives, Coaching and counselling, staff motivation
retention programs.
Identify pivotal employees and nurture them to become the second line managers
Effectively implement rewards / recognition & appraisal programs. Create cross-functional
teams to encourage team building. Focus should be on knowledge driven growth for the
team.

Support PnL & Balance Sheet enrichment process, ensure proper controls are in place and
operating effectively.
Farming, supporting new business initiatives.
Transitioning support.

Plan and co-ordinate with internal team to meet SLA standards.

Responsible for ensuring the infrastructure utilization is done keeping in view the business
requirements / new process migrations.

Pay: ₹1,400,000.00 - ₹2,400,000.00 per year

Benefits:

Commuter assistance
Health insurance
Internet reimbursement
Leave encashment
Life insurance
Paid sick time
Paid time off
Provident Fund

Application Question(s):

Have you previously applied at METRIQUE SOLUTIONS-CHENNAI, either directly or through a consultant/ vendor/ Employee?
What is your current location?
In how many days can you join? Please do not write "Serving Notice". Mention number of days please
What is your ECTC (max 23.85 LPA)?
What is your CCTC?
Can you attend the face-to-face interview at Chennai during the weekends? Do not proceed if you cannot attend f2f interview. There is no Virtual interview
How many years of experience, including 5 years in operations or service delivery management? Please confirm your total and relevant years.
Have you owned SLA delivery across multiple processes, including quality, breach tracking, and corrective actions? Share your level of ownership too!
Have you managed key clients, escalations, review calls, stakeholder expectations, and client performance reports? Describe your direct role further!
Have you led teams through coaching, appraisals, retention, succession planning, and developing second-line managers? State team size and scope today.
Have you supported P&L, balance-sheet improvement, financial controls, account farming, or new-business proposals? Specify your contribution further!
Have you managed process transitions, coordinated teams, and aligned infrastructure utilization with business needs and SLA targets?
I have read the JD before answering and submitting my candidature.